Hailey Chaffee
Gilbert,Arizona
Summary
Hard-working and highly motivated liaison and sales professional with 10 years of experience in the healthcare industry and medical sales. Successful at building and maintaining positive relationships with referring offices and patients. Organized and highly proficient in Salesforce. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Physician Liaison/Field Marketing Representative
The Core Institute
06.2015 - Current
- Documented all correspondence with practitioners’ office staff and kept accurate records using Salesforce
- Developed highly effective communication, interpersonal and sales skills, which were used for interacting with people of all different backgrounds
- Probed office staff to uncover needs
- Built and maintained relationships with all office staff
- Planned and executed physician lectures within the community
- Represented the company at community events speaking with residents on our physician's services
- On-boarded new physicians in the valley through advertisements, dinner and community lectures, marketing to local PCP offices
- Contributed to 11% growth in the Phoenix Market
- Met all sales metrics year after year increasing new patients to the orthopedic, spine, pain management and neurosurgery divisions
- Increased patient satisfaction by providing compassionate care, addressing concerns, and maintaining open lines of communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals..
Sales Representative
Millennium Health LLC
06.2014 - 2015
- Territory sales consistently were in the top 5%
- Introduced new products in the territory
- Worked closely with client's staff members and developed/maintained relationships
- Worked with a sense of urgency to ensure customer loyalty
- Managed current accounts, increased sales volume in current accounts
Special Events Manager
Anheuser-Busch InBev
05.2012 - 05.2014
- Travel throughout the country assisting local distributors for large events, e.g. Super Bowl, NBA All-star Game, Food and Wines, Art Fairs, Pro-Surfing competitions, Project12 Made in America etc. that take place in their markets
- Acted as team leader for SET colleagues, answer questions regarding event and products, design and delegate jobs to ensure success of programs built around the specific event
- Designed event space and executed set up for all major high-end brands like Stella Artois, Beck's Sapphire, Budweiser Black Crown, etc.
- Stayed current on trends in beer in my market to tend to account specific wants/needs
- Interracted daily with clients to meet their business needs and also with consumers representing the AB brand
Education
Bachelor of Arts - Education; Political Science
University of Arizona
Tucson, AZ2012
Skills
- Highly organized
- Team player
- Creative
- Energetic
- Hard-working
- Deadline-oriented
- Customer service-oriented
- Excellent attention to detail
- Proficient in Salesforce CRM
- Proficient in EMR systems; Athena, CPS
- Account Management
- Fast Learner
Timeline
Senior Physician Liaison/Field Marketing Representative
The Core Institute
06.2015 - Current
Sales Representative
Millennium Health LLC
06.2014 - 2015
Special Events Manager
Anheuser-Busch InBev
05.2012 - 05.2014
Bachelor of Arts - Education; Political Science
University of Arizona
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