Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Cingel

Center Line,MI

Summary

Dynamic Box Office Manager with a proven track record at MJR, excelling in performance analysis and customer service. Streamlined operations, enhancing efficiency during peak periods, while fostering teamwork and a positive atmosphere. Skilled in event scheduling and problem-solving, ensuring accessibility and satisfaction for all patrons.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Box Office Manager

MJR
04.2024 - Current
  • Leading staff during operating hours, including delegating, managing labor hours, and handling disciplinary actions as well as running contests to encourage more productive shifts.
  • Ensured accessibility for all patrons, incorporating ADA-compliant practices and accommodating special requests to make events inclusive and enjoyable for everyone.
  • Creating the staff schedule on a weekly basis, and occasionally making the weekly movie schedule, including handling print IDs and attributes.
  • Providing excellent customer service on a day to day basis, bringing a positive attitude into any situation.
  • Working alongside security to ensure the safety of staff during the day, and when operating without security, handling seating issues or arguments within a safe capacity.
  • Reporting on the usage of passes given out each month and the validity of them being given out.
  • Reporting each month on the status of visitor count, ATP, source of sales, and finding which films fit our locations demographic best.
  • Streamlined communication between different departments within the organization leading to improved operational efficiency during peak periods such as holidays or popular show seasons.
  • Analyzed current and past event sales to assist in determining future marketing strategies.
  • Coordinate special promotions or group discounts, being the main communicator between the business and a booked group.
  • Oversaw recruitment hiring processes including interviewing potential candidates evaluating their qualifications before selecting suitable individuals join our team members achieve success together.
  • Utilized Cinema Manager on a daily basis to handle daily deposits.
  • Handled Loomis pick ups on a weekly basis, and ordered change.

Assistant Manager

MJR
03.2023 - 04.2024
  • Assisted the GM in various tasks on a day to day basis
  • Oversaw the bar, and created efficiency measures to allow staff to run the bar smoothly.
  • Inventoried the bar on a weekly basis

Bartender

MJR
01.2023 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Concession Supervisor

MJR
01.2022 - 03.2023
  • Shift lead on a daily basis, ensuring that the concessions stand ran smoothly.
  • Handled high business levels, running the fryer and popper efficiently.
  • Cleaned the fryers on a weekly basis, as well as numerous cleaning responsibilities

Special Needs Camp Counselor

City of Saint Clair Shores
06.2021 - 08.2022
  • Utilized creative problem-solving techniques when addressing unique challenges faced by special needs campers during routine activities or special events.
  • Created a welcoming atmosphere for all campers.
  • Assisted in the planning and execution of special events at the camp, making accommodations as needed to ensure accessibility for all attendees.
  • Ensuring the safety of all campers on a daily basis.

Crew Member

Tropical Smoothie Cafe
06.2020 - 08.2020
  • Worked front counter, and back of house with both smoothie production and food production.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Central Michigan University
Mount Pleasant, MI

High School Diploma -

Lakeview High School
Saint Clair Shores, MI
06-2020

Skills

  • Deadline management
  • Performance analysis
  • Event scheduling
  • Customer service
  • Cleaning and sanitization
  • Flexibility
  • Refunds and exchanges
  • Positive attitude

Certification

Alcohol Serv Safe Certification

MEWP Lift Certification


Timeline

Box Office Manager

MJR
04.2024 - Current

Assistant Manager

MJR
03.2023 - 04.2024

Bartender

MJR
01.2023 - 03.2023

Concession Supervisor

MJR
01.2022 - 03.2023

Special Needs Camp Counselor

City of Saint Clair Shores
06.2021 - 08.2022

Crew Member

Tropical Smoothie Cafe
06.2020 - 08.2020

Central Michigan University

High School Diploma -

Lakeview High School

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