Results-driven Shift Supervisor with expertise in conflict resolution, cash handling, and team collaboration. Proven ability to enhance customer satisfaction and improve team performance through strategic scheduling and training.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
7 Brew Enterprises
Edmond, OK
01.2025 - Current
Resolved customer complaints promptly, fostering a positive environment and improving client satisfaction ratings.
Coordinated shift schedules, balancing staffing needs with peak business hours for optimal coverage.
Conducted regular performance evaluations, providing constructive feedback to enhance team skills and engagement.
Trained new employees and delegated daily tasks and responsibilities.
Shift Supervisor
Viridian Coffee
Chickasha, OK
01.2022 - 01.2025
Supervised daily operations, ensuring consistent service quality and adherence to company standards.
Trained and mentored new team members on operational procedures and customer service excellence.
Managed inventory levels, performing regular stock checks to minimize waste and optimize supply chain efficiency.
Implemented workflow improvements that enhanced team productivity and streamlined service delivery processes.