Hailey Cole
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Willing to be trained in any system or work environment.
Overview
2
2
years of professional experience
Work History
Medical Biller
Davis Legacy Enterprises
05.2024 - Current
- Verified insurance of patients to determine eligibility.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
Lead Retail Sales Associate
Express Factory Outlet
12.2023 - 05.2024
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Provided excellent customer service to cultivate loyalty and satisfaction.
Internship
Student Teaching
12.2022 - 05.2023
- Develop and research assignments
- Assist students to understand assignments
- Intrapersonal skills
- Prepared, duplicated, and collected teaching materials
- Monitored students in class, enforced ruled, and helped lead teacher
- Conducted special assignments and tutored students to support focus on individual needs.
Crew
Chipotle
10.2022 - 01.2023
- Organize the customer and crew areas
- Prepare food
- Clean crew area, customer area, tables, and restrooms (indoor and outdoor areas)
- Effectively communicate with kitchen staff and crew
- Trained new crew members.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Graduated -
Taylor High School
Taylor, MI01.2023
Skills
- Customer service
- Safe food handling
- Accurate money handling
- Critical thinking
- Assisted young children to understand problems
- Came up with lesson plans
- Sales
- Cash handling
- Data Entry
- Payment posting
- Patient account analysis
- Claims review
- CareCloud & ClearPath use
- Payment Processing
- Payment Collection
Accomplishments
- Recognized for outstanding customer service
- Recognized for great communication skills and service
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Personal Information
Date of Birth: 06/30/2005
Timeline
Medical Biller
Davis Legacy Enterprises
05.2024 - Current
Lead Retail Sales Associate
Express Factory Outlet
12.2023 - 05.2024
Internship
Student Teaching
12.2022 - 05.2023
Crew
Chipotle
10.2022 - 01.2023
Graduated -
Taylor High School
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