HAILEY COOK
Riverview
Summary
Dynamic host with proven expertise at FishHawk Pizza, excelling in customer service and multitasking during peak hours. Enhanced guest experiences by efficiently managing large parties and reservations, showcasing effective time management and team collaboration skills. Composed under pressure, consistently ensuring high customer satisfaction and seamless operations.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
2
2
years of professional experience
Work History
Host
Kim Urso
08.2022 - 05.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate of Applied Science - Marketing
Florida Atlantic University
Boca Raton, FL05-2028
Skills
- Customer service
- Multitasking proficiency
- Team collaboration
- Effective time management
- Adaptable to change
- Detail-oriented
Timeline
Host
Kim Urso
08.2022 - 05.2024
Associate of Applied Science - Marketing
Florida Atlantic University
Interests
Yoga, Reading, Fashion and Style, and traveling