Hailey Craft
Newport Beach,CA
Summary
Dynamic and dependable server, excelling in customer service and multitasking. Recognized for cultivating strong relationships with patrons, enhancing repeat business through genuine hospitality. Skilled in time management and proficient with POS systems, ensuring efficient service during high-volume periods.
Overview
9
9
years of professional experience
Work History
Server
Tupelo Junction
Newport Beach, CA
08.2024 - 07.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Newport Beach Whaler
07.2023 - 04.2024
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Gymnastics Coach
Gymmax Gymnastics
Costa Mesa
06.2016 - 02.2023
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Boosted gymnasts'' confidence levels by offering constructive feedback and personalized support.
Server
Mutt Lynchs
Newport Beach, CA
01.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Lead
602 Coffee
Costa Mesa, CA
08.2021 - 09.2022
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Sales Associate
Brandy Melville
Newport Beach
09.2018 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Newport Harbor Highschool
Newport Beach, CASkills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
Timeline
Server
Tupelo Junction
08.2024 - 07.2025
Server
Newport Beach Whaler
07.2023 - 04.2024
Server
Mutt Lynchs
01.2022 - 12.2022
Shift Lead
602 Coffee
08.2021 - 09.2022
Sales Associate
Brandy Melville
09.2018 - 11.2019
Gymnastics Coach
Gymmax Gymnastics
06.2016 - 02.2023
Newport Harbor Highschool