Hailey Crowe
Slate Hill,NY
Summary
Accomplished Pharmacy Technician and Waitress Trainer, renowned for elevating service standards at Cuginos Pizzeria and enhancing workflow optimization at Neighborx Pharmacy. Expert in drug inventory control and mentoring new hires, I significantly improved efficiency and customer satisfaction. Skilled in aseptic techniques and dedicated to maintaining confidentiality and HIPAA compliance.
Overview
5
5
years of professional experience
Work History
Waitress Trainer
Cuginos Pizzeria
Middletown, NY
10.2019 - 04.2023
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Developed and implemented comprehensive training program for new servers.
- Monitored new server performance and offered continuous support throughout training period.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Trained and mentored Number new personnel hired to fulfill various roles.
Pharmacy Technician
NEIGHBORX PHARAMCY
Middletown
05.2023 - Current
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Education
Diploma -
Minisink Valley High School
Slate Hill, NY06.2023
Skills
- Regulatory Compliance
- Prescription Filling
- Drug utilization review
- Order Verification
- Insurance Billing
- Drug Inventory Control
- Medication Dispensing
- Workflow Optimization
- Supply Restocking
- Processing payments
- Patient confidentiality
- Confidentiality and HIPAA
- OTC Recommendations
- New Hire Onboarding
- Aseptic Techniques
Timeline
Pharmacy Technician
NEIGHBORX PHARAMCY
05.2023 - Current
Waitress Trainer
Cuginos Pizzeria
10.2019 - 04.2023
Diploma -
Minisink Valley High School