Hailey Cuzzart
Tacoma
Summary
Dynamic team leader with a background in customer service and healthcare. Skilled in training and guiding teams, while maintaining high standards in patient interactions and operational processes. Ready to leverage leadership skills to improve clinic operations.
Overview
6
6
years of professional experience
Work History
Optometric Technician
Sexton Vision Group
Tacoma
03.2026 - Current
- Facilitated patient intake and medical history documentation to ensure comprehensive care.
- Conducted preliminary eye exams using specialized testing equipment.
- Coordinated appointment scheduling and follow-up visits to optimize patient flow.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Delivered exceptional customer service to improve overall patient satisfaction at the clinic.
Shift Supervisor
Starbucks
Federal Way
10.2023 - 01.2026
- Developed training programs to enhance team skills and foster positive work environment.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Supported upper management in daily operations to ensure compliance with service and quality standards.
Barista
Starbucks
Federal Way
09.2021 - 10.2023
- Collaborated with team members to streamline service during peak hours, ensuring customer satisfaction.
- Processed cash transactions accurately and efficiently, contributing to smooth operations.
- Maintained calm demeanor during high-volume periods and special events, fostering a positive customer experience.
Team Lead
Jersey Mike's Subs
Moreno Valley
11.2020 - 08.2021
- Led team members by providing guidance and support, ensuring timely and high-quality task completion.
- Managed inventory levels to ensure timely availability of supplies for operations.
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
Education
Medical Assistant - Phlebotomist -
Bates Technical College
Tacoma, WA06-2026
Skills
- Appointment scheduling
- Medical record management
- HIPAA compliance
- Patient communication
- Teamwork and collaboration
- Conflict resolution
Timeline
Optometric Technician
Sexton Vision Group
03.2026 - Current
Shift Supervisor
Starbucks
10.2023 - 01.2026
Barista
Starbucks
09.2021 - 10.2023
Team Lead
Jersey Mike's Subs
11.2020 - 08.2021
Medical Assistant - Phlebotomist -
Bates Technical College