Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Darcy

Randolph,NY

Summary

Resourceful and experienced worker offering expertise in customer service, problem solving and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Secretary

Dr. Erika Connors Office
Randolph, NY
04.2023 - Current
  • Answer the phones
  • Schedule appointments
  • Data entry
  • Organization
  • Customer service
  • Problem-solving
  • They had a scanner full of 5,000 documents and since I've started, I sorted everything out and now it's much more organized

Factory Worker

Matco Tools
Lakewood, NY
09.2022 - 02.2023
  • Build toolboxes
  • Quality control
  • Second shift
  • Use of lots of tools
  • This job made me a lot better at problem-solving since I had to check over every toolbox to make sure it was working properly
  • Used equipment properly to avoid workplace hazards or injuries.
  • Carefully packaged finished products and prepared for shipment.
  • Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
  • Performed quality checks on finished products to identify and address discrepancies.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.

Cashier/Customer Service

Steamburg smoke shop
Steamburg, NY
10.2021 - 10.2022
  • Customer service
  • Answering phones
  • Cleaning
  • Using register
  • Counting money
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Waitress

The Hideaway
Steamburg, NY
06.2018 - 05.2021
  • Customer service
  • Answering the phone
  • Serving customers
  • Keeping supplies in stock
  • Cleaning
  • Washing the dishes
  • This was my very first job, and I was really timid when I started, so it helped me come out of my shell, while also helping me get better and more comfortable at greeting and speaking with customers

Education

High School Diploma -

Randolph Central School District
Randolph, NY
06.2021

Skills

  • Customer service
  • Organization
  • Keyboarding skills
  • Complex Problem-solving
  • Phone etiquette
  • Fast learner
  • Critical thinking
  • Microsoft office
  • Clear communication
  • Documentation and recordkeeping

Timeline

Secretary

Dr. Erika Connors Office
04.2023 - Current

Factory Worker

Matco Tools
09.2022 - 02.2023

Cashier/Customer Service

Steamburg smoke shop
10.2021 - 10.2022

Waitress

The Hideaway
06.2018 - 05.2021

High School Diploma -

Randolph Central School District

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Hailey Darcy