Hailey Darcy
Randolph,NY
Summary
Resourceful and experienced worker offering expertise in customer service, problem solving and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Secretary
Dr. Erika Connors Office
Randolph, NY
04.2023 - Current
- Answer the phones
- Schedule appointments
- Data entry
- Organization
- Customer service
- Problem-solving
- They had a scanner full of 5,000 documents and since I've started, I sorted everything out and now it's much more organized
Factory Worker
Matco Tools
Lakewood, NY
09.2022 - 02.2023
- Build toolboxes
- Quality control
- Second shift
- Use of lots of tools
- This job made me a lot better at problem-solving since I had to check over every toolbox to make sure it was working properly
- Used equipment properly to avoid workplace hazards or injuries.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Performed quality checks on finished products to identify and address discrepancies.
- Inspected materials before assembly to verify compliance of quality control standards.
- Conducted routine quality checks using precision measuring tools, guaranteeing high standards were met consistently.
Cashier/Customer Service
Steamburg smoke shop
Steamburg, NY
10.2021 - 10.2022
- Customer service
- Answering phones
- Cleaning
- Using register
- Counting money
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Waitress
The Hideaway
Steamburg, NY
06.2018 - 05.2021
- Customer service
- Answering the phone
- Serving customers
- Keeping supplies in stock
- Cleaning
- Washing the dishes
- This was my very first job, and I was really timid when I started, so it helped me come out of my shell, while also helping me get better and more comfortable at greeting and speaking with customers
Education
High School Diploma -
Randolph Central School District
Randolph, NY06.2021
Skills
- Customer service
- Organization
- Keyboarding skills
- Complex Problem-solving
- Phone etiquette
- Fast learner
- Critical thinking
- Microsoft office
- Clear communication
- Documentation and recordkeeping
Timeline
Secretary
Dr. Erika Connors Office
04.2023 - Current
Factory Worker
Matco Tools
09.2022 - 02.2023
Cashier/Customer Service
Steamburg smoke shop
10.2021 - 10.2022
Waitress
The Hideaway
06.2018 - 05.2021
High School Diploma -
Randolph Central School District
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