Summary
Overview
Work History
Education
Skills
Contact
Timeline
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Hailey Deets

Salt Lake City,UT

Summary

Rational Laboratory Systems Support Manager with over 19 years of experience enhancing operations for Intermountain Health through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

20
20
years of professional experience

Work History

Application Systems Technical Analyst/Solutions Analyst

Intermountain Healthcare
10.2009 - Current
  • Tier II/III support for multiple high-volume laboratory software systems during business hours and after hours
  • Design and build reports and worksheets for patient results
  • Maintain and monitor distribution and interface servers
  • Complete projects to upgrades and maintain systems
  • Train all laboratory staff on upgrades and new installations
  • Provide consultation for project teams on system capabilities and possible implementations to meet business needs as well as impact to downstream systems
  • Implement workflow changes to benefit procedures and processes for laboratory staff
  • Maintain and support multiple servers and interfaces within laboratory scope
  • Key contact for vendor support and upgrade queries
  • Data Steward and direct contact for all 3rd Party Access laboratory users
  • Ensure compliance with industry standards, licenses and company policies
  • Build and support scanners, cameras, label printers and report printers
  • Design and validate new functions for laboratory system needs
  • Maintain and support security to laboratory information systems and middleware
  • Provide support for transition to new Hospital Information Systems
  • Coordinate projects between vendors and multiple departments
  • Maintain and validate all physician reports and geographic locations in Laboratory Information Systems
  • Lead in new hospital laboratory build for all hardware needs and coordination with multiple departments to ensure all assignments are complete within designated timeframe allotted
  • Specialize in documentation for all quality, validation, peer review and Standard Operating Procedures.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings

Server Assistant

Olive Garden
11.2023 - 07.2024
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Resolution Specialist Coordinator

Intermountain Healthcare
11.2004 - 10.2005
  • Laboratory Client Services
  • Maintain and ensure 24/7 fully staffed schedule for 20 employees
  • Payroll review for accuracy and approval for 20 employees
  • Coordinate downtime procedures with multiple laboratory departments
  • Document and maintain quarterly evaluations and review guidance for all Client Services personnel
  • Rewards and recognition leadership for all personnel
  • Research and resolve all Client/Customer concerns and complaints
  • Assist supervisor in all managerial needs
  • Design, print, package and ship requisitions and new physician orders to multiple clinic sites
  • Package and ship laboratory testing supplies to multiple clinic sites
  • Coordinate with Laboratory Marketing in building and set up new clinics
  • Verbally train and inform clients and clinical personnel on processes for in depth collecting and testing criteria
  • Report and communicate critical results to ordering physicians for multiple laboratory departments
  • Welcome, hire and train all new employees.

Education

Computer Science

Salt Lake Community College
Salt Lake City, UT

High School Diploma -

Lehi High School
Lehi, UT

Skills

  • Security Standards
  • Data Architecture
  • Operation System Software
  • BMC Remedy
  • Business Processes and Procedures
  • Team Member Development
  • Computer Operating Systems
  • Team Support
  • User Acceptance Testing (UAT)
  • Customer Relationship Management
  • Troubleshooting and Analysis
  • Program Management
  • Training and Development

Contact

West Jordan, UT 84088

Timeline

Server Assistant

Olive Garden
11.2023 - 07.2024

Application Systems Technical Analyst/Solutions Analyst

Intermountain Healthcare
10.2009 - Current

Resolution Specialist Coordinator

Intermountain Healthcare
11.2004 - 10.2005

High School Diploma -

Lehi High School

Computer Science

Salt Lake Community College

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Hailey Deets