Hailey DeLira
Papillion,NE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with providers and other customer service representatives. Motivated to maintain provider satisfaction and contribute to company success. Specialize in quality, speed and system navigation. Articulate, energetic and results-oriented with exemplary passion for developing relationships, growing with the company, and increasing knowledge regarding the ever changing insurance industry.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield Nebraska
05.2022 - Current
- Handled provider inquiries courteously and professionally.
- Actively listened to providers, handled concerns quickly and escalated major issues to the appropriate areas.
- Answered provider telephone calls promptly to avoid on-hold wait times.
- Assisted with the provider claims training pilot program and assisted with training by having new representatives double-jack.
- Shadowed other areas of the company to provide a greater understanding of processes.
- Attended all trainings available and continually reached out to supervisor for additional learning and training opportunities.
Assistant Teacher
Legacy School
08.2020 - 01.2022
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Created lesson plans for American Sign Language enrichment course.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided one-on-one and group-based learning support focused on student progress.
- Discussed educational, behavioral, physical, and emotional growth or concerns with parents and caregivers.
- Assisted with monitoring the front desk including taking calls, checking students in, and providing care for sick and/or injured students.
Assistant Director
Girl Scout Camp Maha
05.2019 - 08.2021
- Created and updated records and files to maintain document compliance.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Planned and implemented daily activities to encourage campers' personal growth and positive peer relationships.
- Oversaw team of counselors and support team members.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
- Ensured camper safety by riding busses to and from pickup and dropoff locations while completing safety and identity checks to make sure campers are leaving with the appropriate caregiver.
- Attended detailed trainings regarding first aid/CPR and camp safety.
- Maintained consistent and detailed contact with other camps across the state, directors of nonprofit organizations affiliated with the summer camp, and parents and caregivers of campers.
Education
Bachelor of Science - Psychology
Bellevue University
Bellevue, NE05.2026
Skills
- Maintaining Clean Work Areas
- Complaint Resolution
- Policy and Procedure Adherence
- Customer Inquiries
- Microsoft Office
Timeline
Customer Service Representative
Blue Cross And Blue Shield Nebraska
05.2022 - Current
Assistant Teacher
Legacy School
08.2020 - 01.2022
Assistant Director
Girl Scout Camp Maha
05.2019 - 08.2021
Bachelor of Science - Psychology
Bellevue University
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