Hailey Dove
Annapolis,MD
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Broadneck Grill
Annapolis, US
01.2023 - Current
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Recruited, interviewed and hired qualified staff for open positions.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Dental Assistant/Receptionist
Edgewater Dental Arts
Edgewater, US
05.2021 - 04.2024
- Updated patient records with new data and treatment information.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Took medical and dental history and recorded vital signs of patients.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Kept track of treatment information in patient records.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Took digital X-rays of teeth using radiographic equipment.
Server
Oloughlins
Arnold, US
08.2018 - 06.2020
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Sales Specialist
Nordstrom
02.2015 - 11.2017
- Identified opportunities for cross-selling products or services within existing accounts.
- Generated leads per week and pursued appointment opportunities to convert prospects into new customers.
- Operated register, handled cash and processed credit card transactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Greeted and assisted customers to foster positive experiences.
Education
High School -
Kent Island
01-2014
Anne Arundel Community College
Skills
- Customer service
- Team leadership
- Staff recruitment
- Conflict resolution
- Payroll administration and timekeeping
- Performance evaluation and monitoring
- Staff training
- Staff hiring
- Schedule management
- Organizational skills
- Top talent recruiting, hiring, and retention
- Employee motivation
- Customer service management
Certification
- Certified Dental Assistant, 12/01/16, Present
- Registered Dental Assistant
- CPR/First Aid, 04/01/18, 04/30/20
- TIps Certified 06/2024, Present
Timeline
General Manager
Broadneck Grill
01.2023 - Current
Dental Assistant/Receptionist
Edgewater Dental Arts
05.2021 - 04.2024
Server
Oloughlins
08.2018 - 06.2020
Sales Specialist
Nordstrom
02.2015 - 11.2017
High School -
Kent Island
Anne Arundel Community College
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