Hailey Drzymalla
San Antonio,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Reliable business professional with experience in project management, process improvement. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
6
6
years of professional experience
Work History
Curbside Specialist
H-E-B Grocery
08.2022 - Current
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong client relationships through consistent communication and attentive service.
- Increased sales revenue with targeted marketing campaigns and strategic product positioning.
- Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Cashier
H-E-B Grocery
08.2018 - 08.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Assistant
H-E-B Grocery
07.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Education
High School Diploma -
Churchill High School
San Antonio, TX06.2019
Skills
- Customer Relations
- Quality Assurance
- Supply Management
- Resource Allocation
- Management Collaboration
- Quality Assessment
Accomplishments
- Completed PDS class.
- Collaborated with another partner of in the development of Personal shopper stats competition.
- Achieved streamlining and improving trainings by completing setting new standards with accuracy and efficiency.
Timeline
Curbside Specialist
H-E-B Grocery
08.2022 - Current
Cashier
H-E-B Grocery
08.2018 - 08.2022
Customer Service Assistant
H-E-B Grocery
07.2017 - 08.2018
High School Diploma -
Churchill High School
Similar Profiles
Kayla DepazKayla Depaz
Retail Worker at H-E-B GroceryRetail Worker at H-E-B Grocery
Hunter HaynesHunter Haynes
Cross Functional Representative at H-E-B GroceryCross Functional Representative at H-E-B Grocery
Mikayla PerezMikayla Perez
Bookkeeper at H-E-B GroceryBookkeeper at H-E-B Grocery
Christopher HurstChristopher Hurst
Beer & Wine Merchandising Manager - NWFD at H-E-B GroceryBeer & Wine Merchandising Manager - NWFD at H-E-B Grocery
Michelle SolisMichelle Solis
Teacher at IDEA Public SchoolsTeacher at IDEA Public Schools