Hailey Dykstra
Kaukauna,WI
Summary
Detail-oriented accounting associate with expertise in data entry, account reconciliation, and invoice balancing. Proven ability to streamline processes and improve customer satisfaction through proactive communication and efficient task management.
Overview
5
5
years of professional experience
Work History
Accounting Associate
Canteen Vending
Appleton, WI
09.2023 - 06.2026
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Streamlined invoice processing, reducing payment turnaround time with efficient data entry.
- Assisted in preparing reports and presentations, contributing to effective communication of information to clients.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Assisted in training new team members on data entry processes.
- Completed data entry tasks with accuracy and efficiency.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Swim Instructor
Fox Cities YMCA
Greenville, WI
10.2023 - 03.2026
- Developed individualized lesson plans to enhance swimming skills and boost student confidence.
- Instructed diverse groups, adapting techniques for varying skill levels and age ranges.
- Monitored and evaluated student progress, providing constructive feedback to ensure continual improvement.
- Trained new instructors on teaching methodologies and safety protocols to maintain program quality.
- Fostered positive relationships with students and parents, enhancing overall satisfaction with swim programs.
- Taught daily swim instruction to students varying in ages and skill levels.
Seasonal Stockroom Associate
Kohls Department Store
Appleton, WI
07.2023 - 08.2023
- Assisted customers with product inquiries and purchase decisions, enhancing overall shopping experience.
- Collaborated with team members to maintain organized merchandise displays, ensuring visual appeal and accessibility.
- Executed daily inventory checks, confirming stock accuracy and minimizing discrepancies in product availability.
- Processed transactions efficiently using point-of-sale systems, maintaining cash handling accuracy throughout shifts.
Clerical Assistant
Manpower / Outagamie County Land Conservation
Appleton, WI
03.2023 - 06.2023
- Answer phone calls and direct customers to proper department.
- Organize files through online system and paper system.
- Assist customers with Annual Tree Sale purchases and order inquiries.
- Direct mail and office communications.
- Correspond to customers, employer's, and investors through mail and e-mail.
- Operate copy/fax machine, mail machine, and printer.
- Generate reports for financial systems.
- Write donation request letters for company.
- Assist in designing website for rental equipment and purchasing options.
Customer Service Representative
Cadre / Miller Electric
Appleton, WI
08.2022 - 10.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered 60+ phone calls during shift.
- Assisted customers with order requests, order location, and invoicing.
- Completed occasional projects that included Data Entry, Email Forwarding, and Document Updates.
- Maintained organized and professional work space.
Customer Service Associate
Kohls Department Store
Jacksonville, NC
09.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Processed customer returns, exchanges, and purchases in a timely manner.
- Packaged and received online orders for customers.
- Organized returned sales items to be sent back to sales floor.
- Answered phone calls swiftly and directed customer to the best associate for assistance.
Customer Service Cashier
Staples
Jacksonville, NC
03.2021 - 04.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Operated printer, copier, and fax machine daily.
Education
No Degree - Environmental Science
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Fond Du Lac High School
Fond Du Lac, WI06-2018
Skills
- Invoice balancing
- Intercompany transactions
- Data entry
- Microsoft office
- Financial records and reporting
- Account reconciliation
- Attention to detail
- Proactive and Self-motivated
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
Timeline
Swim Instructor
Fox Cities YMCA
10.2023 - 03.2026
Accounting Associate
Canteen Vending
09.2023 - 06.2026
Seasonal Stockroom Associate
Kohls Department Store
07.2023 - 08.2023
Clerical Assistant
Manpower / Outagamie County Land Conservation
03.2023 - 06.2023
Customer Service Representative
Cadre / Miller Electric
08.2022 - 10.2022
Customer Service Associate
Kohls Department Store
09.2021 - 04.2022
Customer Service Cashier
Staples
03.2021 - 04.2021
No Degree - Environmental Science
Southern New Hampshire University
High School Diploma -
Fond Du Lac High School