Hailey Flores
Lubbock,TX
Summary
Efficiently provided customer service at each job, excelling in guest engagement. Expert cash handling and mentoring new hires to peak performance, significantly enhancing customer service standards. Passionate about driving excellence in food safety and service prioritization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Mar Y Tierra Restaurant
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
La Palapa Mexican Restaurant
08.2023 - 12.2023
Server Trainer
El Mitote Sport Lounge
08.2022 - 08.2023
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Education
High School Diploma -
Sudan High School
Sudan, TX05.2022
Cosmetology Certificate - Cosmetology
South Plains College
Levelland, TX05.2022
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Service prioritization
- Food safety understanding
- Supply Restocking
- Quality Control
- Performance Improvement
Certification
1000 course work cosmetology hours completed
Languages
Spanish
Professional Working
Timeline
Server
Mar Y Tierra Restaurant
03.2024 - Current
Server
La Palapa Mexican Restaurant
08.2023 - 12.2023
Server Trainer
El Mitote Sport Lounge
08.2022 - 08.2023
High School Diploma -
Sudan High School
Cosmetology Certificate - Cosmetology
South Plains College
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