Hailey Garcia
Apple Valley,CA
Summary
Obtain a position in the Customer Service where I can utilize my professional skills to their fullest potential and gain valuable experience through growth opportunities, while making a significant contribution to the organization and provide great care to the customer.
Overview
2
2
years of professional experience
Work History
Phone Representative
Populous Group
Apple Valley, CA
08.2024 - Current
- Reviewed member eligibility (MediCal, Medicare,HMO, PPO,Comercial) to ensure accurate and relevant communication prior to outreach.
- Contacted members to review pending preventative screenings and assisted with scheduling appointments with designated providers or specialists.
- Conducted appointment reminders, confirming member availability and rescheduling as needed to optimize attendance.
- Completed over 100 calls daily, maintaining a high level of accuracy and productivity in a fast-paced environment.
- Worked with all line of business MediCal, Medicare, HMO, PPO and Comercial.
- . HEDIS- Contacted provider office to request medical records for the HESIS season. Sending record request from our electronic fax following up with providers regarding records requested. . HEDIS Measure: CBP-COL-PPC-CIS-W30&W15-AMR-CHL-CCS-HBD-BCS-CLS-10-IMA-LSC-DEV-WCV-TFL
Team Member
Wendy’s Restaurant
02.2024 - 09.2024
- As a Team Member, I am responsible for taking orders from customers either in the drive-through or in our dining area, and the preparation of any food order by the customers
- I am also responsible for preparing drinks and receiving payment
- My responsibility includes closing the dining area, making sure daily purchases add up to the amount sold in the cashier, also making sure dining is clean and ready for the morning shift
- Assisting our customers with any special deals, new products and any questions or concerns they might have
- My duties also include any employees call off making sure I am ready to cover that shift
- Most important is to give our customers good customer service experience
Tutoring Scheduler
Maywood Academy
01.2023 - 06.2023
- As a Tutoring Scheduler, I am responsible for reaching out to the parent/guardian of the student informing the parent/guardian why their child was selected for a tutoring session, also answering any questions the parent/guardian might have and helping the parent/guardian schedule the tutoring sessions for the student with a Tutor
- I will also call the parent/guardian one day before to remind the parent/guardian of the tutoring session scheduled for the following day
- My duties also include greeting the students, checking them in and assigning them with a Tutor
- I will also assist the Tutor with any student if needed
Education
High School Diploma -
Maywood Academy
Maywood, CASkills
- Microsoft Word
- Microsoft Excel
- Problem Solving
- Phone Etiquette
- Bilingual in Spanish
- Customer Service
- Excellent Communication Skills
Volunteer Experience
2023, Tutoring Scheduler, Maywood Academy, Reaching out to the parent/guardian of the student to inform them why their child was selected for a tutoring session., Answering any questions the parent/guardian might have., Helping the parent/guardian schedule tutoring sessions with a Tutor., Calling the parent/guardian one day before to remind them of the scheduled tutoring session., Greeting students, checking them in, and assigning them with a Tutor., Assisting the Tutor with any student if needed.
Comments
I am fully bilingual in Spanish and English. I am a fast learner, multitasked, responsible and punctual individual who can be trusted to work with no supervision. I have computer and advanced typing skills.
Timeline
Phone Representative
Populous Group
08.2024 - Current
Team Member
Wendy’s Restaurant
02.2024 - 09.2024
Tutoring Scheduler
Maywood Academy
01.2023 - 06.2023
High School Diploma -
Maywood Academy