Hailey Garcia
Temecula,CA
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Anticipating fulfilling customer needs in a fast paced restaurant environment.
Overview
6
6
years of professional experience
Work History
Server
Rancho Santa fe Golf Club
Rancho Santa Fe, CA
06.2022 - Current
- Greeted guests with a warm smile and engaged in friendly conversations
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stayed informed about daily specials, and new menu items
- Worked with other restaurant staff members to ensure efficient operations within the restaurant
- Checked all dishes before delivering them to ensure quality standards were met
- Efficiently delivered food orders from kitchen to tables, ensuring timely service
- I checked in with customers to determine their satisfaction of the meals
- Pre-bussed tables to prepare the dining area for the next customers
- Trained new employees on menu items, service standards, and safety protocols
Customer Service Cashier
Jersey Mike's Subs
Rancho Penesquitos, CA
02.2022 - 09.2022
- Prepared sandwiches using an assortment of meats, veggies and other ingredients to meet customer specifications
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods
- Stocked shelves with products and supplies
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Wiped down tables and removed trash to provide a clean, welcoming dining environment
Assistant Manager
Regal Cinemas
Escondido, CA
01.2021 - 11.2021
- Participated in inventory by ordering supplies as needed
- Maintained positive working relationship with fellow staff and management
- Operated movie projection equipment, ensuring films started on time and quality standards were met
- Resolved customer complaints and inquiries, providing exceptional service to enhance their movie-going experience
- Answered customer questions and concerns regarding tickets, pricing and promotions
- Managed cash and credit transactions and balanced registers after shifts
- Managed theater opening and closing independently
- Verified till amounts accurately after counting
Movie Theater Attendant
Regal Cinemas
Escondido, CA
09.2018 - 03.2020
- Gained experience in concessions and customer service
- Greeted customers and provided them with information about movie showtimes
- Displayed movie posters and promotional items to attract audiences
- Assisted customers in selecting movies and snacks
- Kept accurate records of ticket sales and concession stand purchases using POS systems
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows
- Swept food, debris and trash off of lobby and movie theater floors
Education
High School Diploma -
San Pasqual High School
Escondido, CA06-2020
Skills
- Table setting knowledge
- Daily specials memorization
- Table bussing
- Hostess support
- Food runner/expo support
- Take-out service
- Strong work ethic
- Positive and professional
Languages
English
Native/ Bilingual
Accomplishments
- Employee of the month
Timeline
Server
Rancho Santa fe Golf Club
06.2022 - Current
Customer Service Cashier
Jersey Mike's Subs
02.2022 - 09.2022
Assistant Manager
Regal Cinemas
01.2021 - 11.2021
Movie Theater Attendant
Regal Cinemas
09.2018 - 03.2020
High School Diploma -
San Pasqual High School
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