Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Gerritsen

Oldsmar,FL

Summary

Skilled in data entry and team development, I've enhanced customer loyalty and streamlined operations. My leadership at Crumbl Cookies ensured adherence to safety and financial accuracy, showcasing my ability to manage and resolve high-stress situations effectively.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coppertail Brewery
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Shift Leader

Crumbl Cookies
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Dog Sitter

Rover.com
Tampa, FL
09.2024 - Current
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Exercised animals regularly with walks and rigorous play activities.
  • Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
  • Developed strong relationships with clients, earning referrals and positive testimonials from satisfied pet owners.

Education

Bachelors In Psychology - Psychology And Law

Nova Southeastern University
Davie, FL

GED -

Pinellas Virtual
Pinellas County
03.2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Team development

Certification

Servsafe

Timeline

Dog Sitter

Rover.com
09.2024 - Current

Customer Service Representative

Coppertail Brewery

Shift Leader

Crumbl Cookies

Bachelors In Psychology - Psychology And Law

Nova Southeastern University

GED -

Pinellas Virtual
Hailey Gerritsen