Hailey Gibbons
Glendale,AZ
Summary
Results driven professional dedicated to achieving high quality outcomes and improving operational processes. Strong commitment to personal and professional growth, with a focus on applying skills to meet new challenges. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships and improving and honing skillset.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
IntouchCX
Mesa, AZ
05.2026 - Current
- Answered inbound calls and supported customers with account and service questions.
- Recorded customer interactions in case files and kept notes accurate and current.
- Sent complex issues to supervisors and specialized support teams for follow-up.
- Helped customers with account changes, payment processing, and basic troubleshooting.
- Handled incoming calls with professionalism and strong product knowledge.
- Maintained professional communication with customers by phone.
- Resolved customer questions and concerns while meeting service expectations.
- Used computer systems to review account details and provide accurate responses.
- Met call speed, accuracy, and volume benchmarks on consistent basis.
Warehouse Worker
Midway Staffing
Waddell, AZ
02.2025 - 02.2026
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Pulled orders quickly to maintain demanding productivity goals.
- Operated WMS during product receipt to ensure accurate placement within warehouse.
- Operated WMS for order entry, product relocation, and cycle counting to maintain inventory accuracy.
- Collaborated with team members to achieve daily pick and pack goals.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Packaged items with protective materials to prevent damage during transit.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Vacation Rental Cleaner
Bungalou Stay and Play
Louisville, KY
01.2024 - 12.2024
- Conducted thorough inspections of properties to uphold cleanliness and maintenance standards, contributing to overall guest experience.
- Cleaned and sanitized bathrooms, ensuring a hygienic environment for guests.
- Disinfected high-touch surfaces to ensure guest safety and comfort.
- Provided exceptional customer service by addressing guest concerns and resolving issues promptly.
- Responded promptly to inquiries and requests from prospective customers, enhancing guest satisfaction.
- Reported maintenance issues promptly for timely resolution by management.
- Ability to work independently and handle multiple properties simultaneously.
Sales Lead/Key Holder
Lane Bryant
Louisville, KY
01.2021 - 11.2023
- Supervised team of XX sales associates, providing training and support to enhance performance and achieve sales goals.
- Demonstrated strong leadership skills by effectively delegating tasks among team members to ensure productivity during busy periods.
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring overall customer satisfaction.
- Cultivated positive customer relationships through personalized interactions, fostering repeat business and loyalty.
- Managed daily operations of store during management absences, ensuring smooth functionality and customer satisfaction.
- Educated customers about current promotions or discounts available to drive sales opportunities.
- Assisted with visual merchandising efforts to create an appealing and organized store layout that increased customer engagement.
- Mentored junior staff members and provided coaching feedback to enhance skills.
Team Lead/Management
The Rush Fun Park
Phoenix, AZ
10.2019 - 01.2021
- Led daily huddles with store team to communicate goals, share performance updates, and boost team motivation.
- Supervised team of XX store associates, providing guidance and support to enhance operational efficiency.
- Trained new hires on company policies, procedures, and best practices to ensure consistent service standards were met across the team.
- Managed store operations in the absence of the store manager, ensuring smooth and efficient daily operations.
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction.
- Managed inventory levels and conducted regular audits to minimize stock discrepancies by XX%.
- Collaborated with the visual merchandising team to create visually appealing displays that increased customer engagement and sales.
- Coordinated special promotions and events, resulting in increased foot traffic and customer engagement.
- Ensured compliance with all company policies regarding safety protocols including proper use of equipment such as ladders or pallet jacks.
- Participated actively in staff meetings to discuss sales goals, promotional activities, and upcoming events.
Customer Service Representative
Circle K
Glendale, AZ
10.2014 - 10.2019
- Upsold relevant products or services to enhance customer satisfaction and meet individual needs.
- Displayed positive attitude and professionalism in handling challenging customer interactions.
- Demonstrated adaptability by quickly learning new software systems or tools introduced to enhance customer service operations.
- Multi-tasked effectively between restocking merchandise and managing customer sales at the counter.
- Educated customers on promotions and loyalty programs to enhance engagement.
- Processed transactions accurately and efficiently at the cash register.
Education
Some College (No Degree) -
Glendale Community College
Glendale, AZ03-2026
Skills
- Customer service and support
- Email and chat assistance
- Data entry and record management
- Technical troubleshooting
- Computer literacy
- Microsoft Office and Google Workspace proficiency
- Organizational skills
- Leadership experience
- Written communication
- Team collaboration
- Rapport building
- Appointment scheduling
- Conflict resolution
- Inventory management
- Cash handling and POS systems
- Retail operations expertise
- Merchandising and display setup
- Merchandising and display setup
Additional Information - Authorized To Work
Authorized to work in the US for any employer
Timeline
Customer Service Associate
IntouchCX
05.2026 - Current
Warehouse Worker
Midway Staffing
02.2025 - 02.2026
Vacation Rental Cleaner
Bungalou Stay and Play
01.2024 - 12.2024
Sales Lead/Key Holder
Lane Bryant
01.2021 - 11.2023
Team Lead/Management
The Rush Fun Park
10.2019 - 01.2021
Customer Service Representative
Circle K
10.2014 - 10.2019
Some College (No Degree) -
Glendale Community College