Hailey gilmer
Woodstock,GA
Summary
Dynamic professional with a proven track record at Estee Lauder, enhancing store performance and client retention through effective customer relationship management and sales strategy development. Skilled in staff training and visual merchandising, I excel in driving revenue growth and fostering team excellence. Expert in balancing customer service excellence with sales proficiency to achieve outstanding results.
Overview
8
8
years of professional experience
Work History
Key Holder
Estee Lauder
Woodstock, GA
06.2023 - Current
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Developed and executed targeted sales strategies, leveraging market insights to boost customer engagement and drive revenue growth.
- Partnered with store leadership team to learn and understand management processes and reports.
Freight Team Leader
At Home
Kennesaw, GA
05.2022 - 05.2023
- Loaded and unloaded trucks.
- Broke down, re-packaged, and shrink-wrapped pallets for efficient storage and transportation.
- Maintained a clean and organized work area to improve efficiency and comply with regulations.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking the system for inventory.
Sales Associate
Lake Spivey Golf Club
Jonesboro, GA
12.2019 - 05.2021
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Presented professional image consistent with company's brand values.
Shift Leader
Tropical Smoothie
Stockbridge, GA
05.2018 - 07.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Conducted performance reviews and provided staff with feedback and guidance.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Trained new employees and delegated daily tasks and responsibilities.
Rental Property Cleaning
Independent Contractor
Stockbridge, GA
06.2019 - 08.2019
- Maximized rental income while minimizing expenses through effective planning and control.
- Maintained sufficient number of units market-ready for lease.
Food and Beverage Server
Smashburger
Locust Grove, GA
09.2016 - 07.2018
- Possessed comprehensive understanding of food and beverage menu items and preparation techniques.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
- Following health and safety protocols is crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Arts - Art Education
Kennesaw State University
Kennesaw, GA05.2024
Skills
- Staff training and development
- Customer relationship management
- Sales strategy development
- Visual merchandising
- Promotional planning
- Customer service
- Sales proficiency
Timeline
Key Holder
Estee Lauder
06.2023 - Current
Freight Team Leader
At Home
05.2022 - 05.2023
Sales Associate
Lake Spivey Golf Club
12.2019 - 05.2021
Rental Property Cleaning
Independent Contractor
06.2019 - 08.2019
Shift Leader
Tropical Smoothie
05.2018 - 07.2020
Food and Beverage Server
Smashburger
09.2016 - 07.2018
Bachelor of Arts - Art Education
Kennesaw State University
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