Hailey Gray
Richmond,KY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Maximus Federal Services
Richmond, KY
2024.09 - Current
- Mentored newly hired customer service representatives and trained groups in call handling, scripting adherence, and independent compliance with company policy.
- Assisted customers with inquiries and resolved issues effectively.
- Processed customer orders and updated account information accurately.
- Educated customers on product features and services available.
Returns associate
Amazon
Lex1
2022.07 - Current
- Lifting over 40 lbs.
- Computer skills.
- Consolidation, pallet jack trained, unloading semi trucks.
Food service
Dairy queen
2021.04 - 2021.10
- Drive thru order taking.
- Money handling.
- Communication.
- Ice cream.
- Stocking Skills.
- People Skills.
- Car hoping.
- Counting money/change.
Crew
Burger king
2020.11 - 2021.02
- Drive thru order taking.
- Money handling.
- Communication.
- Ice cream.
- Stocking Skills.
- People Skills.
- Car hoping.
- Counting money/change.
Education
Diploma -
Madison Central
Richmond, KYSkills
- Customer service skills
- Culinary skills
- Serve safe certified
- Factory/Warehouse skills
- Pallet jack experience
Languages
English
Timeline
Customer Service Representative
Maximus Federal Services
2024.09 - Current
Returns associate
Amazon
2022.07 - Current
Food service
Dairy queen
2021.04 - 2021.10
Crew
Burger king
2020.11 - 2021.02
Diploma -
Madison Central