Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hailey Gray

Richmond,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Maximus Federal Services
Richmond, KY
09.2024 - Current
  • Mentored newly hired customer service representatives and trained groups in call handling, scripting adherence, and independent compliance with company policy.
  • Assisted customers with inquiries and resolved issues effectively.
  • Processed customer orders and updated account information accurately.
  • Educated customers on product features and services available.

Returns associate

Amazon
Lex1
07.2022 - Current
  • Lifting over 40 lbs.
  • Computer skills.
  • Consolidation, pallet jack trained, unloading semi trucks.

Food service

Dairy queen
04.2021 - 10.2021
  • Drive thru order taking.
  • Money handling.
  • Communication.
  • Ice cream.
  • Stocking Skills.
  • People Skills.
  • Car hoping.
  • Counting money/change.

Crew

Burger king
11.2020 - 02.2021
  • Drive thru order taking.
  • Money handling.
  • Communication.
  • Ice cream.
  • Stocking Skills.
  • People Skills.
  • Car hoping.
  • Counting money/change.

Education

Diploma -

Madison Central
Richmond, KY

Skills

  • Customer service skills
  • Culinary skills
  • Serve safe certified
  • Factory/Warehouse skills
  • Pallet jack experience

Languages

English

Timeline

Customer Service Representative

Maximus Federal Services
09.2024 - Current

Returns associate

Amazon
07.2022 - Current

Food service

Dairy queen
04.2021 - 10.2021

Crew

Burger king
11.2020 - 02.2021

Diploma -

Madison Central
Hailey Gray