Hailey Green
AgriFinancial Services
Sellersburg,IN
6
years of professional experience
Proven Loan Service Representative at AgriFinancial Services, adept in loan servicing and customer service, enhanced client satisfaction and business growth through effective communication and teamwork. Demonstrated professionalism and integrity, excelling in multitasking and maintaining meticulous records. Achieved consistent performance goals, contributing significantly to team success.
Work History
Business Relations and Loan Service Representative
5 Years 6 Months- Contributed to team success by sharing best practices and collaborating on challenging cases for optimal outcomes.
- Maintained strong relationships with clients through regular communication and updates on their loans statuses.
- Enhanced customer satisfaction by providing timely responses to inquiries and addressing concerns promptly.
- Executed annual certification and document request processes to reinforce strong investor relationships and ensure compliance.
- Supported business growth by consistently meeting or exceeding individual performance goals related to new loans originated or serviced.
- Ensured timely and precise execution of monthly reports to strengthen relationships with field servicers and correspondents.
- Ensured accurate recordkeeping by diligently maintaining all required documentation throughout the entire loan lifecycle, from origination to closing or servicing activities.
- Maintained high levels of confidentiality when handling sensitive client data, ensuring adherence to privacy regulations and ethical standards within the industry.
Inventory Specialist
7 Months- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
Education
Skills
Empathy and patience
Professionalism and integrity
Loan servicing
Strong analytical skills
Time management proficiency
Teamwork and collaboration
Customer service
Attention to detail
Multitasking Abilities
Reliability
Active listening
Effective communication
Timeline
Business Relations and Loan Service Representative
AgriFinancial Services
02.2021 - CurrentRead More
Inventory Specialist
Car Keys Express
07.2020 - 02.2021Read More
South Central Jr/Sr. High School
Read More