Hailey Griffin

Lantern — Senior Intake Specialist

(Jun 2023 – Present)

• Conduct high-volume patient outreach, completing detailed clinical intake, needs assessments, and case documentation.
• Coordinate chronic care support for patients with diabetes, cardiac conditions, behavioral health needs, and pain management.
• Perform eligibility checks, benefit breakdowns, prior authorizations, and medical necessity submissions for multiple insurers.
• Communicate between patients, families, physicians, specialists, and pharmacists to ensure full continuity of care.
• Educate patients on treatment plans, follow-up steps, medication guidance, and insurance navigation.
• Resolve escalations involving delayed authorizations, referral gaps, insurance discrepancies, and denied claims.

• Processed supplier and expense invoices, verified remittance addresses, managed check runs, and processed credits or vendor discounts.
• Handled invoice routing, check preparation, and payment postings.

• Monitored client loan accounts, processed payments, handled escrow, insurance, and property tax inquiries, and payoff requests.
• Conducted inbound/outbound calls and welcome calls.
• Proficient with MSP software.
• Recognized for providing excellent customer service.

• Assisted customers on the sales floor, processed returns and exchanges, and maintained store appearance while ensuring a positive shopping experience.