Hailey Gundersen
Castle Pines,CO
Overview
1
1
year of professional experience
Work History
Sales Associate
Aeropostale
10.2023 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Sandwich Artist
SUBWAY®Restaurants
12.2022 - 07.2023
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Increased speed of service through effective multitasking and time management skills.
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
SkyView Academy
Highlands Ranch, CO05.2024
GED -
Arapahoe Community College
Littleton, CO05.2023
Skills
- Payment Processing
- Client Account Management
- Store Opening and Closing
- Listening Skills
- Cash Handling Accuracy
- Reliable and Punctual
- Multi-Tasking Strength
- Conflict Resolution
- Customer Service
- Policy and Procedure Adherence
- Retail Store Operations
- Childcare
Timeline
Sales Associate
Aeropostale
10.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
12.2022 - 07.2023
High School Diploma -
SkyView Academy
GED -
Arapahoe Community College