Hailey Barnett
Meridian Orthopaedic Specialist
Newton,MS
18
years of professional experience
Experienced with managing front desk activities and maintaining a welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Work History
Receptionist
1 Year 7 Months- Manage front desk operations, ensuring efficient patient check-in.
- Coordinate communication between patients and medical staff, enhancing service delivery.
- Maintain accurate patient records using electronic health record systems.
- Train new reception staff on customer service protocols and office systems.
- Handle payment transactions and record accurately.
- Increased revenue through diligent insurance verification and prompt collection of copayments and outstanding balances.
Receptionist
4 Years 4 Months- Welcomed patients and visitors, creating a friendly first impression of the clinic.
- Managed incoming calls and directed inquiries to appropriate departments, ensuring efficient communication.
- Provided comprehensive administrative support to staff by typing letters, organizing files, and managing document reproduction.
- Maintained accurate patient records in electronic health record systems, supporting effective patient management.
- Processed payments and updated accounts accurately, ensuring seamless financial transactions.
Receptionist
6 Years 2 Months- Welcomed patients and visitors upon arrival at clinic, creating a friendly atmosphere.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed incoming calls, took messages, and directed inquiries to appropriate departments, enhancing communication flow.
- Delivered administrative support to staff, including typing letters, filing documents, and managing scanning and copying tasks, streamlining office operations.
- Managed financial transactions to ensure proper account updates and updated accounts to reflect balance changes, contributing to financial accuracy.
- Facilitated insurance refund processes for overpayments to clients to the insurance companies
Retail Cashier
1 Year 10 Months- Operated cash register, processing customer transactions with accuracy and efficiency to enhance customer satisfaction.
- Assisted customers with product inquiries, enhancing their shopping experience through tailored recommendations.
- Welcomed customers warmly at the entrance, creating a positive shopping atmosphere.
- Restocked shelves to maintain product availability and improve store presentation for a better shopping experience.
- Managed multiple tasks during peak hours, delivering consistent high-quality customer service.
Cashier
4 Years- Operated cash register, accepted cash and credit card payments, issued receipts, and provided accurate change to enhance customer experience.
- Prepared customer orders promptly to deliver fast service and exceed customer expectations.
- Maintained cleanliness of facility to ensure welcoming environment for customers.
- Followed safety policies to ensure a secure workplace for all employees.
Education
Some College (No Degree)
High School Diploma
Skills
Electronic health records
Patient scheduling
Payment processing
Records management
Data entry
Telephone skills
Telephone communication
Multitasking
Organization skills
Insurance verification
Education and Training
other,other
Timeline
Receptionist
Meridian Orthopaedic Specialist
01.2025 - CurrentRead More
Receptionist
Meridian Orthopaedic Clinic
08.2020 - 12.2024Read More
Receptionist
Meridian Medical Associates
05.2014 - 07.2020Read More
Retail Cashier
Anderson Pharmacy
05.2012 - 03.2014Read More
Cashier
Chick-fil-A
05.2008 - 05.2012Read More
Stonewall Christian Academy
High School Diploma
Read More
Meridian Community College
Some College (No Degree)
Read More