Hailey Henderson
Nyssa,OR
Summary
Hardworking Shift Leader gifted at reviewing team tasks to ensure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail, and goal achievement. A passionate job seeker with strong organizational skills eager to secure an entry-level Dental front office receptionist position. Ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Arby's
01.2022 - 09.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed over 100 customer orders daily, and increased sales by 10%
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Operated POS system and cash skims daily.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system daily.
Crew Member
Burger West
06.2020 - 12.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took over 80 orders, prepared meals, and collected payments daily.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Business Administration - Business Management
Treasure Valley Community College
Ontario, OR06.2024
Skills
- Customer Care
- Guest Satisfaction
- Motivational Leadership
- Rule Enforcement
- Effective Listening and Communication
- POS Inventory System Operation
- Cash Handling
- Dropping Safe Cash
- Trainer
- Operation Monitoring
- Corrective Actions
- Food Safety and Sanitation
Timeline
Shift Lead
Arby's
01.2022 - 09.2023
Crew Member
Burger West
06.2020 - 12.2022
Associate of Business Administration - Business Management
Treasure Valley Community College
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