Hailey Herr
Murrieta,CA
Summary
Organized and dependable candidate with a 'pets first' attitude. Excels at managing multiple priorities, while maintaining guest satisfaction. Recognized for maintaining high standards for animal care and educating guests to increase market baskets and fostering positive customer relationships. Experienced in training teams, communication, and creating an educated, confident team.
Overview
9
9
years of professional experience
Work History
Animal Care Specialist
Petco
Temecula, California
03.2024 - Current
- Educated guests on animal care across all departments, leading to informed purchases and increased market baskets.
- Understanding of Petco procedures of animal handling/care, animal receiving, relevant forms and communication with our vet partners.
- Constant top contributor to the department's Petco Perks and Premier plan sign ups.
- Helped maintain animal walk scores to exceed 90% consistently.
- Helped keep CAPI scores within a great range.
- Promoted growth and success improving current Q3 goals.
- Placed marine, fresh aquatics, small animal and reptile orders.
- Trained partners in proper animal maintenance/care, as well as aquatics.
- Continuously sought opportunities for professional development in order to remain up to date with the best aquatic and other animal care.
Guest Experience Specialist
Petco
Temecula, California
03.2023 - 03.2024
- Tactfully and diplomatically resolved any customer conflicts and helped improve guest satisfaction.
- Greatly improved weekly VCP (now PPP) numbers and developed strong guest relationships.
- Assisted customers in selecting appropriate pet supplies and products.
- Assisted in completing omni device based tasks.
- Contributed towards achieving daily revenue targets through upselling guest market baskets.
- Handled customer inquiries and resolved concerns with empathy and care.
Food Expediter
Bushfire Kitchen
04.2022 - 11.2022
- Coordinated communication between front of house and back of house
- Managed staff to ensure customer satisfaction and streamline BoH processes.
- Monitored food preparation, production, and plating for quality control.
- Learned all FoH and BoH positions and provided backup or coverage at key times.
- Promoted customer loyalty and consistent upsells by delivering friendly service and knowledgeable assistance.
- Trained, mentored, and developed new hires with positive techniques to maximize performance and team contributions.
Assistant Manager
Vitality Bowls
08.2021 - 04.2022
- Keyholder that supervised employees daily and managed store for closing shifts.
- Trained employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Analyzed sales data and identified areas for improvement and room for upsells.
- Evaluated customer needs and feedback to drive product and corrected team service inefficiencies.
- Closing till duties
- Resolved conflicts between team members in an effective manner.
Shift Leader
Nekter Juice Bar
01.2018 - 01.2019
- Keyholder in charge of all closing duties, including money handling and bank deposits
- Boosted team productivity and efficiency by assigning tasks and overseeing shifts
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored team performance to keep business profitable and running smoothly.
Guest Advisor
GameStop
10.2017
- Engaged with customers in sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Greeted customers in timely fashion while quickly determining their needs.
- Recommended merchandise to customers based on their needs and preferences.
- Promoted and attributed to subscription program and pre-order goals
Education
Associate of Science - Biology
Palomar College
San Marcos, CASkills
- Animal care expertise
- Market basket development
- Guest service excellence
- Conflict resolution skills
- Operational efficiency
- Team building
- Training and mentoring
- Adaptability and flexibility
Timeline
Animal Care Specialist
Petco
03.2024 - Current
Guest Experience Specialist
Petco
03.2023 - 03.2024
Food Expediter
Bushfire Kitchen
04.2022 - 11.2022
Assistant Manager
Vitality Bowls
08.2021 - 04.2022
Shift Leader
Nekter Juice Bar
01.2018 - 01.2019
Guest Advisor
GameStop
10.2017
Associate of Science - Biology
Palomar College