Hailey Herrera
Fayetteville,NC
Summary
Dedicated and dependable full-time nursing student with diverse experience in customer service and healthcare support roles. Demonstrates strong time management, adaptability, and a consistent commitment to responsibility, professionalism, and providing excellent service in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Comfort Runner
Cape Fear Valley Hospital
Fayetteville, North Carolina
03.2026 - Current
- Focused on patient needs to ensure comfort and satisfaction in the care environment
- Ensured patient comfort through non-clinical support and assistance
- Enhanced patient experience through attentive, timely service
- Delivered snacks, blankets, and requested items to patients promptly
- Assisted nurses, CNAs, and aides with non-medical tasks
- Supported nursing staff by transporting supplies across the unit
Recpetionist
Lee Hyundai of Fayetteville
Fayetteville, NC
08.2025 - 01.2026
- Greeted and assisted customers to ensure positive first impressions
- Maintained clean, organized reception area to enhance visitor experience
- Directed visitors and answered inquiries
- Managed calls and routed messages to facilitate efficient communication
- Supported daily front desk operations
- Organized and maintained filing systems to ensure easy access to important documents
Receptionist
Rick Hendrick Toyota
Fayetteville, NC
08.2024 - 06.2025
- Acted as the first point of contact for customers, delivering friendly and professional service to enhance customer satisfaction
- Manage multi-line phone systems, directing calls and inquiries efficiently.
- Maintain a clean, welcoming front desk area to enhance customer experience
- Assisted in administrative tasks, including scheduling appointments and following up with customers to ensure timely communication
- Collaborated with service advisors and sales staff to facilitate seamless customer interactions and improve service delivery
Barista
Starbucks
Hope Mills, NC
07.2023 - 08.2024
- Delivered customized, high-quality beverages, enhancing customer experience in a welcoming atmosphere
- Operate and maintain espresso machines, blenders, and POS systems with high accuracy
- Managed front- and back-of-house tasks efficiently during high-volume periods to ensure smooth operations
- Resolved customer issues professionally, fostering loyalty and satisfaction among patrons
- Ensure compliance with food safety and hygiene standards
Cashier
Jersey Mike's Subs
Fayetteville, NC
04.2022 - 08.2022
- Supported customers with product inquiries and efficiently processed transactions to ensure satisfaction
- Delivered personalized customer service and communicated special offers to enhance customer engagement
- Maintained a clean, efficient checkout area to optimize workflow
- Encouraged sign-ups for membership and rewards programs to foster customer loyalty
Crew Member
Dairy Queen Grill & Chill
Fayetteville, NC
11.2020 - 04.2022
- Trained and mentored new employees on best practices and company protocols, enhancing team competency and service delivery
- Delivered exceptional service in both drive-thru and front counter operations
- Processed customer orders promptly, ensuring adherence to product quality standards for optimal customer satisfaction
- Maintained high sanitation standards, ensuring compliance with health regulations and promoting a safe dining environment
Education
Bachelor of Science - Nursing
Fayetteville State University
Fayetteville, NC12-2027
High School Diploma -
South View High School
Hope Mills, NC06-2024
Associate of Arts -
Fayetteville Technical Community College
Fayetteville, NC05-2024
Skills
- Hospitality and Food Service Expertise
- POS Operation
- Exceptional Customer Service
- Time Management and Multitasking
- Quick Problem Solving
- Flexible and Reliable Scheduling
- Active Listening and Adaptability
- Cross-Cultural Communication
- Basic Spanish Communication
- Leadership and Team Collaboration
Certification
CPR/First Aid Certified
Leadership And Activities
- Vice President, Key Club International, Hope Mills, NC, 08/01/23, 05/31/24, Led community service initiatives and coordinated volunteer activities., Supported club president in organizing meetings and managing member engagement., Promoted a positive and inclusive environment focused on service and leadership.
- Study Abroad Program: Spain, Fayetteville State University, Spain, 06/01/25, 08/31/25, Completed an immersive study abroad experience, enhancing global awareness and Spanish language skills., Engaged with diverse cultures, further developing cross-cultural communication and adaptability.
Timeline
Comfort Runner
Cape Fear Valley Hospital
03.2026 - Current
Recpetionist
Lee Hyundai of Fayetteville
08.2025 - 01.2026
Receptionist
Rick Hendrick Toyota
08.2024 - 06.2025
Barista
Starbucks
07.2023 - 08.2024
Cashier
Jersey Mike's Subs
04.2022 - 08.2022
Crew Member
Dairy Queen Grill & Chill
11.2020 - 04.2022
Bachelor of Science - Nursing
Fayetteville State University
High School Diploma -
South View High School
Associate of Arts -
Fayetteville Technical Community College