Hailey Herring
Grapevine,TX
Summary
Dynamic professional with expertise in training and development at Cascades Car Wash, enhancing employee performance through tailored programs. Proven ability in organizational development and problem-solving, fostering teamwork and collaboration. Successfully reduced onboarding time by 30%, leveraging strong customer service skills and ERP software proficiency to drive operational excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Domestic Operations
Air Group
Grapevine, TX
10.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
Finance Speciallist
UBER Business Consultants/ UBER Trade Credit
Plano, TX
12.2017 - 10.2018
- Analyzed financial data to identify trends and support decision-making processes.
- Managed accounts payable and receivable, ensuring timely processing of transactions.
- Developed financial reports to provide insights on credit metrics and risk assessments.
- Collaborated with cross-functional teams to streamline invoicing procedures and reduce discrepancies.
- Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
Director of Training and Development
Cascades Car Wash
Hurst, TX
09.2017 - 10.2018
- Developed and implemented training programs to enhance employee performance and service quality.
- Facilitated workshops focused on customer service excellence and operational efficiency.
- Assessed training needs through surveys and performance evaluations to tailor development initiatives.
- Collaborated with management to align training objectives with business goals and employee growth.
- Mentored trainers to improve instructional techniques and presentation skills across teams.
- Streamlined onboarding processes, reducing time-to-competency for new hires significantly.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Staffing Consultant
Express Professionals
Plano, TX
08.2016 - 03.2017
- Managed full-cycle recruitment processes, including sourcing, screening, and onboarding candidates.
- Developed strong client relationships to understand staffing needs and align talent solutions.
- Utilized applicant tracking systems to streamline candidate management and improve workflow efficiency.
- Conducted interviews and assessments to evaluate candidate qualifications and cultural fit.
- Collaborated with hiring managers to refine job descriptions and ensure clarity in expectations.
- Verified documents, submitted paperwork and managed onboarding process.
- Selected, recruited and interviewed applicants.
- Verified payroll, vacation and sick time hours to support accounting processes.
Inventory Control - Accounting
FS Alloys
Dallas, TX
09.2013 - 08.2016
- Managed inventory reconciliation processes to ensure accuracy and compliance with financial standards.
- Developed and implemented efficient inventory tracking systems using ERP software.
- Conducted regular audits of stock levels to optimize inventory turnover rates.
- Collaborated with cross-functional teams to resolve discrepancies in inventory records.
- Trained junior staff on best practices for inventory control and reporting procedures.
- Trained new team members on proper procedures for maintaining accurate inventory records, fostering a culture of excellence within the department.
Intern
United States Department of Treasury
Dallas, TX
01.2013 - 09.2013
- Assisted in data collection and analysis to support financial policy development.
- Collaborated with team members to streamline reporting processes, ensuring timely completion.
- Maintained documentation of regulatory compliance for audits and internal assessments.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Shift Supervisor
Starbuck's Coffee
Delray Beach, FL
08.2007 - 08.2012
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new baristas, fostering a collaborative team environment.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Enhanced customer satisfaction through effective problem-solving and service recovery techniques.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
Education
Bachelor of Science - Economics
Florida Atlantic University
Boca Raton, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Diversity and inclusion
- Organizational development
- Training delivery
- Onboarding programs
Timeline
Domestic Operations
Air Group
10.2018 - 12.2020
Finance Speciallist
UBER Business Consultants/ UBER Trade Credit
12.2017 - 10.2018
Director of Training and Development
Cascades Car Wash
09.2017 - 10.2018
Staffing Consultant
Express Professionals
08.2016 - 03.2017
Inventory Control - Accounting
FS Alloys
09.2013 - 08.2016
Intern
United States Department of Treasury
01.2013 - 09.2013
Shift Supervisor
Starbuck's Coffee
08.2007 - 08.2012
Bachelor of Science - Economics
Florida Atlantic University