Hailey Hicks
Altoona,PA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Eat N Park. Proven ability to enhance guest experiences through effective communication and cash handling. Recognized for multitasking in high-pressure environments while maintaining service excellence and achieving productivity goals. Motivated and engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server
Eat N Park
12.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed cash register operations, accurately processing payments and balancing transactions.
- Adapted quickly to changing priorities during peak hours while maintaining high service standards.
- Participated in training sessions to improve service techniques and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer experiences by designing visually appealing retail spaces and layouts.
- Collaborated with team members to achieve high-performance results in a fast-paced retail setting.
Cashier
Super Shoes
01.2023 - 02.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers in product selection and provided exceptional service.
- Maintained accurate cash drawer and balanced registers daily.
- Managed inventory levels by restocking shelves and organizing displays.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
High School Diploma -
Altoona Area Highschool
Altoona, PASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Tableside etiquette
- Customer service leadership
Timeline
Server
Eat N Park
12.2024 - Current
Cashier
Super Shoes
01.2023 - 02.2025
High School Diploma -
Altoona Area Highschool