Hailey Hunke
Lincoln,Nebraska
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Billing Representative
CHI St Elizabeth Home Medical Equipment
, Nebraska
05.2021 - Current
- Taking transactions for payment on accounts as well as retail items
- Checked insurance coverage and verified eligibility, facilitating smooth billing processes for patients.
- Ensured financial accuracy by closing cash drawer monthly.
- Processed and filled orders for ostomy supplies, catheters, and wound care products, ensuring timely delivery to patients.
- Responded to emails from therapists and patients, providing information and assistance to support their needs.
- Transferred incoming calls to appropriate department for efficient communication.
- Ordered and measured compression stockings.
- Schedule and measure for mastectomy fitting
- Closing and opening up the store
Customer Service Representative
Nelnet
09.2019 - 05.2021
- Established lower payment plans for customers, enhancing their financial flexibility.
- Responded to customer inquiries regarding payment options
- Modified customer account details, including address and name changes
- Guided customers to appropriate departments for assistance
Associate
Marshalls
Lincoln, Nebraska
09.2014 - 05.2020
- Arranged items on store racks and shelves to enhance product visibility and accessibility
- Handle customer inquiries regarding goods and services
- Assisted customers in locating merchandise to improve shopping experience and satisfaction
- Maintained cleanliness of store by regularly sanitizing surfaces and organizing merchandise.
- Handled customer inquiries regarding goods and services to provide accurate information and support
- Arranged merchandise on store racks to optimize display
- Clean the store
Education
Business administration associates of Science -
Southeast Community College
Lincoln, NebraskaSkills
- Insurance verification
- Billing procedures
- Payment processing
- Payment collection
- ICD 10 coding
- Revenue cycle management
- Documentation accuracy
- Data entry accuracy
- Microsoft office
- Office operations
- Problem solving
- Conflict resolution
- HIPAA compliance
- HIPAA compliance
Timeline
Billing Representative
CHI St Elizabeth Home Medical Equipment
05.2021 - Current
Customer Service Representative
Nelnet
09.2019 - 05.2021
Associate
Marshalls
09.2014 - 05.2020
Business administration associates of Science -
Southeast Community College