Hailey Johnson
Fishers,IN
Summary
Dynamic professional with extensive experience in team leadership and customer service at Panera Bread. Proven track record in optimizing operations and enhancing customer satisfaction through strategic decision-making and effective problem-solving. Skilled in inventory management and fostering strong client relationships, driving significant improvements in service delivery and team performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
King Jugg Brewing Company
Fishers, In
03.2024 - Current
- Supported daily operations by coordinating schedules and managing team communications.
- Assisted in developing training materials for new staff onboarding processes.
- Monitored inventory levels, ensuring timely replenishment of supplies and resources.
- Collaborated with team members to streamline workflow and enhance productivity.
- Provided feedback on process improvements to enhance operational efficiency.
- Participated in team meetings to discuss project updates and address challenges.
- Helped maintain compliance with company policies and safety standards.
- Engaged with customers to resolve inquiries and enhance service experience.
General Manager
Panera Bread
Indianapolis, IN
01.2018 - 03.2024
- Directed daily operations to enhance customer satisfaction and streamline service processes.
- Managed inventory control systems to minimize waste and optimize supply chain efficiency.
- Led recruitment, training, and development initiatives for staff to improve team performance.
- Implemented strategic marketing campaigns that increased brand awareness and customer engagement.
- Analyzed sales data to identify trends, informing adjustments to menu offerings and pricing strategies.
- Developed and enforced operational standards for quality assurance, resulting in consistent service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
High School Diploma -
Fishers High School
Fishers, IN06-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Task delegation
- Workload management
- Conflict resolution
Timeline
Assistant Manager
King Jugg Brewing Company
03.2024 - Current
General Manager
Panera Bread
01.2018 - 03.2024
High School Diploma -
Fishers High School