Overview

Work History

Education

Skills

Certification

Timeline

Hailey Johnston

Blacksburg,VA

Overview

2

2

years of professional experience

1

1

Certification

Work History

Server

Palermo Trattoria Restaurant

06.2024 - Current

Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Worked with POS system to place orders, manage bills, and handle complimentary items.

Undergraduate Teaching Assistant

Pamplin College Of Business

05.2024 - Current

Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
Supported faculty members with administrative tasks including grading papers, updating class records, and tracking attendance.
Evaluated student performance regularly using various assessment tools such as quizzes, exams, projects, and oral presentations.

Server Shift Leader

Waffle House

05.2022 - 07.2023

Oversaw daily operations of service team, delegated tasks, and trained new staff.
Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Education

Bachelor of Science - Criminology

Virginia Tech

Blacksburg, VA

05.2027

Skills

Strong Work Ethic
Exceptional customer service

Hospitality service expertise
Computer Proficiency

Certification

First Aid, CPR and AED Certified by the American Red Cross

Timeline

Server

Palermo Trattoria Restaurant

06.2024 - Current

Undergraduate Teaching Assistant

Pamplin College Of Business

05.2024 - Current

Server Shift Leader

Waffle House

05.2022 - 07.2023

Bachelor of Science - Criminology

Virginia Tech

First Aid, CPR and AED Certified by the American Red Cross