Hailey Kenmonth

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Seated patrons based on guest preferences and seating availability.
• Delivered pick-up and curbside orders to guests.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Answered phone calls to take orders, give information and document reservations.
• Provided patrons with estimated waiting times during peak service hours.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Assisted customers over the phone regarding store operations, product information and order placement.
• Performed other duties as assigned by management.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Greeted customers promptly and responded to questions.
• Answered phone calls to assist customers with questions and orders.
• Maintained work area and kept cash drawer organized.

Prepared and customized a wide variety of boba drinks, including milk teas, fruit teas, and slushes.

Cooked and maintained the quality of tapioca pearls, and other toppings.

Memorized detailed drink recipes to ensure consistency and accuracy in orders.

Took customer orders efficiently, both in person and through point-of-sale systems.

Served completed drinks and snacks, with friendly and professional customer service.

Maintained cleanliness and organization of the work station and customer area.

Restocked ingredients and supplies to ensure smooth daily operations.

Handled cash, credit, and mobile transactions with accuracy.

Assisted with opening and closing duties, including cleaning, and restocking.

• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.