Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Hailey Klassen

Colorado Springs,CO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

4
years of professional experience

Work History

Sierra Trading Post

Associate
12.2022 - Current

Job overview

  • Greeted customers and offered assistance for increased customer satisfaction
  • Cross-trained to work in all areas of the store
  • Stocks merchandise, clearly labeling items, and arranging according to size or color
  • Uses POS system to process sales, returns, online orders, and gift card activations
  • Accurately processes and prepares merchandise for sales floor following company procedures and standards
  • Received incoming merchandise and stored in correct stock locations

Old Navy

Retail Keyholder
08.2022 - 01.2023

Job overview

    • Greeted customers entering store and responded promptly to customer needs.
    • Operated cash register for cash, check, and credit card transactions as well as returns, refunds and resolving transaction issues.
    • Learned duties for various positions and provided backup at key times.
    • Managed store personnel by delegating tasks and supervising daily operations.
    • Counted money in cash drawers at beginning and end of day to maintain accuracy.

Kum & Go

Store Associate
09.2021 - 05.2022

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales
  • Balanced and organized cash register by handling cash, counting change
  • Maintained tidy and organized store to comply with cleanliness standards.

Village Seven Presbyterian

Summer Intern
05.2021 - 08.2021

Job overview

  • Worked with team to help plan, prep and run Sr and Jr high youth groups, trips, and events
  • Mentored and met weekly with students
  • Attended meetings, administrative responsibilities (communication, Google workspace, social media management, etc), shopped for supplies, etc.

Plato's Closet

Retail Associate
05.2020 - 03.2021

Job overview

  • Helped customers complete purchases and returns, locate items, and join reward programs.
  • Become familiar with products, and prices to be able to make recommendations to customers
  • Check-in customers who want to sell clothing and explain the buying process to them
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked fitting room stalls and sorted merchandise to racks.

Education

Discovery Canyon Campus High School
Colorado Springs, CO

High School Diploma
05.2018

Skills

  • Product Merchandising
  • Time Management
  • Workplace Safety
  • Leadership
  • Operations Support
  • Customer Service
  • Team Player
  • Manages multiple projects effectively
  • Open and flexible schedule
Availability
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Timeline

Associate

Sierra Trading Post
12.2022 - Current

Retail Keyholder

Old Navy
08.2022 - 01.2023

Store Associate

Kum & Go
09.2021 - 05.2022

Summer Intern

Village Seven Presbyterian
05.2021 - 08.2021

Retail Associate

Plato's Closet
05.2020 - 03.2021

Discovery Canyon Campus High School

High School Diploma

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Hailey Klassen