Hailey Lanier
Summary
I am a dedicated individual who is eager to explore new opportunities and challenges. My career goals are focused on finding a long-term path where I can grow and contribute meaningfully. I am passionate about gaining diverse experiences and committed to building a stable and fulfilling career.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Lotus Dermatology
Brooksville
06.2026 - Current
Dunkin' Donuts
Dunkin' Donuts Franchising
Lecanto
11.2025 - 05.2026
- Resolved customer issues with knowledgeable and friendly service, leading to high customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with diverse coworkers to achieve goals and address product and service-related issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed innovative ideas and solutions that strengthened team performance and improved outcomes.
Customer Service Representative
Walmart
Lecanto
09.2023 - 03.2024
- Engaged with customers to address inquiries and provide support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints professionally and efficiently.
- Adjusted bills and processed refunds to resolve service or billing complaints efficiently.
- Built strong customer relationships to foster repeat business and enhance customer loyalty.
- Gathered customer feedback through surveys to identify areas for improvement in customer service.
- Collaborated with team members to enhance customer service experience.
- Receive and answer phone calls about questions on their orders
Customer Service Cashier
Panera Bread
Inverness
05.2023 - 09.2023
- Welcomed customers, offering assistance to help find store items.
- Welcomed customers, assisting in locating store items to improve shopping experience.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Addressed customer questions and concerns, providing solutions to enhance product understanding.
- Addressed customer questions and concerns regarding products and services.
- Delivered friendly, knowledgeable service to boost customer satisfaction and loyalty.
- Complied with all health and safety regulations while performing job duties.
Education
High School Diploma - computer skills class, Public speaking
Lecanto High School
Skills
- Check processing
- Time management
- Conflict resolution
- Professional demeanor
- Guest services
- Patience and composure
- Product merchandising
- Attention to detail
- Cultural awareness
- Calm demeanor
- Telephone operations
- Adaptability and flexibility
- Customer service
- Customer satisfaction
- Telephone skills
- Multi-line telephone systems
Timeline
Medical Assistant
Lotus Dermatology
06.2026 - Current
Dunkin' Donuts
Dunkin' Donuts Franchising
11.2025 - 05.2026
Customer Service Representative
Walmart
09.2023 - 03.2024
Customer Service Cashier
Panera Bread
05.2023 - 09.2023
High School Diploma - computer skills class, Public speaking
Lecanto High School