Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Lehto

Eau Claire,WI

Summary

Dynamic and results-driven professional with over seven years of extensive experience at Monk's Bar and Grill, excelling in inventory management and customer service excellence. Proven ability to lead teams effectively while ensuring compliance with health regulations. Recognized for enhancing operational efficiency and fostering positive guest experiences in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Restaurant Bar Manager

Monk's Bar And Grill
Eau Claire, WI
03.2023 - 06.2025
  • Ensured compliance with health department regulations regarding food safety and sanitation practices.
  • Maintained cleanliness and organization of food and beverage products to meet quality standards.
  • Conducted weekly inventory, ordered liquor and beer, and tracked stock levels for adequate supply.
  • Established relationships with local distributors to secure competitive pricing on products.
  • Supervised staff in drink preparation to guarantee adherence to company accuracy standards.
  • Provided leadership and mentoring to newly hired employees on various company programs.

FOH Supervisor

Monk's Bar And Grill
Eau Claire, WI
03.2023 - 06.2025
  • Facilitated communication among FOH staff through regular shift updates.
  • Addressed operational issues swiftly to maintain service quality.
  • Inspected dining areas regularly to ensure cleanliness and adherence to sanitation standards.
  • Resolved customer complaints promptly while upholding a positive atmosphere.
  • Delivered exceptional service to patrons, garnering consistent positive feedback.

Bartender

Monk's Bar And Grill
Eau Claire, WI
06.2020 - 03.2023
  • Delivered excellent customer service through proactive engagement and support.
  • Ensured compliance with state regulations for responsible alcohol service.
  • Processed payments accurately and efficiently using POS system.
  • Demonstrated extensive knowledge of liquors, wines, and entrees to enhance customer experience.
  • Mixed and served alcoholic and non-alcoholic beverages according to standard recipes.
  • Effectively multitasked within fast-paced environment.

Host

Monk's Bar And Grill
Eau Claire, WI
01.2019 - 06.2020
  • Monitored waiting list and communicated accurate wait time information to customers.
  • Processed customer payments efficiently using POS system.
  • Greeted guests upon arrival and presented menus without delay.
  • Assisted various departments by bussing tables and delivering food orders as necessary.

Crew Member

Dairy Queen l Metropolis Resort
Eau Claire, WI
09.2018 - 01.2019
  • Executed cashier duties, including order taking, payment collection, and change distribution.
  • Complied with health regulations for food handling procedures to ensure safety.
  • Prepared beverages like coffee drinks, smoothies, and milkshakes per company standards.
  • Welcomed customers, presented menus, and responded to inquiries about menu items.

Housekeeper

Metropolis Resort
Eau Claire, WI
06.2018 - 09.2018
  • Ensured compliance with health standards during cleaning operations.
  • Performed sweeping, mopping, vacuuming, dusting, and surface wiping tasks.
  • Inspected guest rooms post-cleaning to confirm readiness for guests.
  • Monitored proper chemical usage for effective cleaning of diverse surfaces.

Attractions Attendant

Action City l Metropolis Resort
Eau Claire, WI
12.2017 - 06.2018
  • Monitored guest behavior on premises to maintain safety for all patrons.
  • Ensured adherence to safety protocols at all times.
  • Provided information to guests regarding available services and amenities.
  • Followed customer service guidelines during all guest interactions.

Education

High School Diploma -

Memorial High School
Eau Claire, WI
06-2020

Nursing

Chippewa Valley Technical College
Eau Claire, WI

Skills

  • Inventory management and product ordering
  • Health regulations compliance
  • Customer service excellence
  • Staff supervision and team leadership
  • Beverage preparation expertise
  • Effective communication skills
  • Time management strategies
  • POS operation proficiency
  • Problem-solving abilities

Timeline

Restaurant Bar Manager

Monk's Bar And Grill
03.2023 - 06.2025

FOH Supervisor

Monk's Bar And Grill
03.2023 - 06.2025

Bartender

Monk's Bar And Grill
06.2020 - 03.2023

Host

Monk's Bar And Grill
01.2019 - 06.2020

Crew Member

Dairy Queen l Metropolis Resort
09.2018 - 01.2019

Housekeeper

Metropolis Resort
06.2018 - 09.2018

Attractions Attendant

Action City l Metropolis Resort
12.2017 - 06.2018

High School Diploma -

Memorial High School

Nursing

Chippewa Valley Technical College

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