Hailey Lenae Purifoy
North Richland Hills
Summary
Experienced professional with a successful history of optimizing vendor partnerships and streamlining procurement processes. Recognized for strong team collaboration and adaptability in fast-paced environments, leveraging negotiation and relationship-building skills. Ready to contribute to a dynamic organization by utilizing expertise in enhancing vendor relationships and driving efficiency in procurement operations.
Overview
11
11
years of professional experience
Work History
Return to Vendor Lead
GritR Sports
02.2023 - 11.2024
- Maintained accurate records for inventory management.
- Assisted in resolving vendor disputes, maintaining positive relationships.
- Implemented quality control measures for consistent product standards.
- Supported strategic sourcing initiatives, contributing to cost savings.
- Established strong vendor partnerships, fostering collaboration and innovation.
- Reviewed purchase orders for accuracy and completeness, mitigating errors.
- Provided training to staff on vendor management best practices.
- Coordinated logistics for product shipments, ensuring timely delivery.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Clinical Director
Oculus Health
12.2018 - 12.2019
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Improved overall clinic functioning by creating standardized processes and procedures for daily operations.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Interacted effectively with clinical staff and patients by using active listening and interpersonal skills.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
- Managed payroll operations, ensuring timely and precise compensation for clinical personnel.
Chronic Care Manager
Oculus Health
12.2016 - 12.2018
- Promoted to Clinical Director December2018
- Coordinated care plans to enhance patient health outcomes.
- Improved patient satisfaction by overseeing personalized care management.
- Monitored patient progress to ensure consistent recovery and well-being.
- Developed care strategies for effective chronic disease management.
- Enhanced communication with healthcare teams for seamless patient care.
- Assisted patients in accessing needed resources to improve overall health.
- Improved patient safety with thorough risk assessments.
- Facilitated transitions of care, ensuring continuity between settings.
- Conducted assessments to accurately identify patient needs and priorities.
- Collaborated with multidisciplinary teams to optimize patient care plans.
- Resolved patient issues promptly, maintaining high standards of care.
- Reduced hospital readmissions by monitoring adherence to care plans.
- Documented patient progress to maintain accurate medical records.
- Advised patients on health management strategies, promoting independence.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Client Account Manager
Low- T Center
02.2016 - 09.2016
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
Bachelor of Arts and Applied Science -
Midwestern State University
Wichita Falls, Texas12.2015
Skills
- Microsoft office
- Clinical quality improvement
- Employee performance evaluations
- Direct patient care
- Inventory management
- Leadership and coaching
- Organizational skills and attention to detail
CLINICAL EXPERIENCE
- Clinical Decision Making, United Regional Health Care System, Wichita Falls, TX (August2013 – May2014)
- Community Health Nursing, Community Agencies, Wichita Falls, TX (August2013 – December2013)
- Nursing Childbearing Family, United Regional Health Care System, Wichita Falls, TX (August2013 – December2013)
- Medical/Surgical II, Kell West Regional Hospital, Wichita Falls, TX (January – May2013)
- Pediatric Nursing, United Regional Health Care System, Wichita Falls, TX (January – May2013)
- Medical/Surgical I, United Regional Health Care System, Wichita Falls, TX (August – December2012)
- Mental Health Nursing, North Texas State Hospital, Wichita Falls, TX (August – December2012)
- Basic Nursing, Texhoma Christian Center, Wichita Falls, TX (January – May2012)
Timeline
Return to Vendor Lead
GritR Sports
02.2023 - 11.2024
Clinical Director
Oculus Health
12.2018 - 12.2019
Chronic Care Manager
Oculus Health
12.2016 - 12.2018
Client Account Manager
Low- T Center
02.2016 - 09.2016
Bachelor of Arts and Applied Science -
Midwestern State University
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