Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailey Lopez

Overland Park,KS

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines. Pursues every opportunity to support team members and proactively address issues

Overview

2
2
years of professional experience

Work History

Assistant General Manager

Qdoba Mexican Grill
03.2023 - 12.2023
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Implemented staff training programs that improved service quality and increased customer loyalty.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.

Server

Overland Park Community Center
02.2023 - 06.2023
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Service Manager

Chipotle Restaurant
01.2022 - 01.2023
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Championed energy efficiency initiatives within the organization, leading to reduced operating costs without sacrificing quality of service.

Cleaning Crew Member

Cleaning Up LCC
08.2021 - 01.2022
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Reduced complaints from clients by addressing their specific cleaning requests and preferences.
  • Improved overall team productivity with proper time management and prioritization of tasks.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.

Education

High School Diploma -

Vicente Lombardo Toledano
Mexico, Puebla
07.2021

Skills

  • Food Safety and Sanitation
  • Employee Relations
  • Business Operations Knowledge
  • Strategic Planning Skill
  • Inventory Control
  • Adaptability
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Assistant General Manager

Qdoba Mexican Grill
03.2023 - 12.2023

Server

Overland Park Community Center
02.2023 - 06.2023

Service Manager

Chipotle Restaurant
01.2022 - 01.2023

Cleaning Crew Member

Cleaning Up LCC
08.2021 - 01.2022

High School Diploma -

Vicente Lombardo Toledano

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Hailey Lopez