Hailey Lough
Uniontown,PA
Summary
Service-oriented professional excelling in customer relations. Willingness to learn. Demonstrates strong organizational skills and effective communication, enhancing client satisfaction and office efficiency. Skilled in data entry and maintaining confidentiality, contributing to a positive and professional environment.
Overview
3
3
years of professional experience
Work History
Receptionist
Centerville Clinics
02.2025 - 04.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Bakery Assistant
Shop and Save
11.2024 - 02.2025
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Collected payments accurately with cash, debit and credit cards.
Sale Associate
JCPenney
11.2022 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Walmart
06.2022 - 10.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier
5 Guys Burgers And Fries
11.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Diploma - General Education
Laurel Highlands
Uniontown, PA06.2024
Skills
- Organization skills
- Computer skills
- Fast learner
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Verbal and written communication
- Professional demeanor
- Typing speed
- Service-oriented mindset
- Information protection
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
Timeline
Receptionist
Centerville Clinics
02.2025 - 04.2025
Bakery Assistant
Shop and Save
11.2024 - 02.2025
Sale Associate
JCPenney
11.2022 - 05.2024
Sales Associate
Walmart
06.2022 - 10.2022
Cashier
5 Guys Burgers And Fries
11.2021 - 07.2022
Diploma - General Education
Laurel Highlands