Hailey Mabery
Seattle,WA
Summary
Dynamic Training Supervisor with a proven track record at Pilchuck Drive in, specializing in developing impactful training programs and enhancing team performance. Expert in coaching and mentoring, with a flair for creating engaging learning environments. Skilled in sanitation and food presentation, ensuring compliance and high standards. Achieved significant improvements in employee development and customer service excellence.
Overview
3
3
years of professional experience
Work History
Training Supervisor
Pilchuck Drive in
Snohomish, WA
11.2019 - 09.2022
- Developed and implemented training programs for new employees.
- Conducted regular assessments of employee performance to identify areas needing improvement.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Organized team-building activities to motivate staff members and improve morale.
- Created detailed reports outlining progress of each employee's development.
- Analyzed personnel needs to determine types of training necessary for optimal performance.
- Collaborated with management teams to develop customized learning plans for individual employees based on their career goals.
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Organized the work area for efficient functioning during shifts.
- Inspected equipment and ensured it was properly maintained by kitchen staff.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Managed cashiering duties such as counting money at the end of shift.
Cold Line Team Member
Hops N Drops
Snohomish, Washington
05.2022 - 06.2022
- Assisted in the preparation of cold line items such as salads, sandwiches and wraps.
- Monitored food temperatures during storage, assembly and service to ensure safety standards were met.
- Ensured proper portion control for all menu items served on the cold line.
- Followed health department regulations regarding food handling procedures.
- Rotated stock according to FIFO method to ensure freshness of products used in the cold line area.
Education
High School Diploma -
AIM High School
Snohomish, Washington06-2022
N/A - Culinary
Sno Isle Technical School
Mukilteo, WA06-2022
Skills
- Coaching and Mentoring
- Policy updates
- Human Resources
- Compliance requirements
- Training course oversight
- Grilling
- Order prioritization
- Recipe modification
- Customer Service
- Frying
- Ingredients measuring
- Contamination prevention
- Dish preparation
- Sanitation
- Food presentation
Timeline
Cold Line Team Member
Hops N Drops
05.2022 - 06.2022
Training Supervisor
Pilchuck Drive in
11.2019 - 09.2022
High School Diploma -
AIM High School
N/A - Culinary
Sno Isle Technical School