Hailey MANN
Little Elm,TX
Summary
Dynamic and customer-focused professional with experience at Dutch Bros, excelling in team collaboration and conflict resolution. Proven ability to enhance customer satisfaction through exceptional service and attention to detail. Skilled in maintaining operational efficiency and promoting a positive environment, while ensuring compliance with food safety standards.
Overview
2
2
years of professional experience
Work History
Barista
Dutch Bros
03.2025 - Current
- Operated coffee equipment to ensure optimal performance and cleanliness throughout shifts.
- Engaged with customers to provide exceptional service, enhancing overall satisfaction and loyalty.
- Implemented best practices for food safety and hygiene compliance in a fast-paced environment.
- Collaborated with team members to streamline workflow, improving service speed during peak hours.
- Developed a thorough understanding of menu offerings, providing recommendations tailored to customer tastes.
- Maintained inventory levels, restocking supplies to meet daily operational needs efficiently.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Animal Caretaker
Wagbnb
09.2023 - 05.2025
- Assisted in daily feeding and care of animals, ensuring proper nutrition and hygiene.
- Monitored animal behavior for signs of distress or illness, providing timely feedback to senior staff.
- Maintained cleanliness of animal habitats through regular cleaning and sanitization procedures.
- Collaborated with coworkers to enhance overall efficiency of daily operations within the facility.
- Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
No Degree - Finance
Texas Tech University
Lubbock, TXSkills
- Customer service
- Team collaboration
- Time management
- Communication skills
- Conflict resolution
- Task prioritization
- Sales techniques
- Attention to detail
- Positive environment promotion
- Friendly and outgoing
- Problem-solving
Timeline
Barista
Dutch Bros
03.2025 - Current
Animal Caretaker
Wagbnb
09.2023 - 05.2025
No Degree - Finance
Texas Tech University