Hailey Marquez
Las Vegas,NM
Summary
Adept at fostering customer satisfaction, I excelled in a fast-paced environment at Daylight Donuts, seamlessly managing transactions and addressing concerns. My reliability and effective communication skills contributed significantly to maintaining a positive, organized workspace. This blend of hard and soft skills underscores my ability to enhance customer service standards effectively.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Daylight Donuts
05.2019 - 08.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Paralegal Certification
University of New Mexico
Albuquerque, NM11-2024
Associate of Arts - Criminal Justice
Luna Community College
Las Vegas, NM05-2023
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Stress management
- Communication Skills
Certification
- LexisNexis® Certification – LexisNexis, for proficiency in legal research tools.
Paralegal Certification
I received my Paralegal certification in November of this year, I received it through the University of New Mexico.
Timeline
Customer Service Cashier
Daylight Donuts
05.2019 - 08.2024
- LexisNexis® Certification – LexisNexis, for proficiency in legal research tools.
Paralegal Certification
University of New Mexico
Associate of Arts - Criminal Justice
Luna Community College
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