Hailey Mock
Houston,TX
Summary
Experienced professional with a strong foundation in leadership and team management within fast-paced environments. Proficient in optimizing workflows, coordinating team efforts, and promoting a collaborative culture. Committed to achieving results through effective communication and adaptability. Ready to apply these competencies to foster team success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Leader
Salad And Go
Houston, TX
10.2023 - 09.2025
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members on best practices and safety protocols.
- Managed shift schedules, optimizing staffing levels for peak efficiency.
- Implemented process improvements that enhanced workflow and reduced downtime.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Conducted safety audits, promoting a culture of workplace safety among staff.
Customer service, Food preparation
Whataburger
Magnolia, TX
11.2021 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Dental Hygiene
The College of Health Care Professions
TXBusiness
Lone Star College
Houston, TXHigh School Diploma -
Magnolia West High School
Magnolia, TX06.2020
Skills
- Team collaboration
- Time management
- Problem resolution
- Cash handling
- Positive attitude
- Problem-solving
- Team leadership
Timeline
Shift Leader
Salad And Go
10.2023 - 09.2025
Customer service, Food preparation
Whataburger
11.2021 - 10.2023
Dental Hygiene
The College of Health Care Professions
Business
Lone Star College
High School Diploma -
Magnolia West High School