Hailey Moody
Augusta,GA
Summary
Proven leader in hospitality and customer service, adept at staff management and enhancing customer satisfaction, with a track record of increasing repeat business through exceptional service at Savannah River Brewing Company. Skilled in multitasking and organizational ability, fostering team unity, and driving efficient operations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Bar Staff Member
Savannah River Brewing Company
2021.03 - Current
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Collaborated with team members to ensure smooth service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Promoted special events at the bar through engaging conversations with customers and social media updates.
- Maintained a clean and organized bar area for an enjoyable customer experience.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Wait Staff Member
World Of Beer
2020.01 - 2022.12
- Served food and beverages promptly with focused attention to customer needs.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Manager
Twisted Burriro
2017.08 - 2020.01
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
Restaurant Hostess
Poblano's Mexican Grill
2016.10 - 2017.08
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Answered phone calls to take orders, give information and document reservations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Reported problematic guests to management to foster safe and pleasant environment.
- Completed daily side work and opening and closing duties without fail.
Education
No Degree - Psychology
Georgia Southwestern State University
Americus, GACertification - Veterinarian Assisting
Aiken Technical College
Graniteville, SC01.2018
High School Diploma -
Greenbrier High School
Evans, GA05.2014
Skills
- Customer service focus
- Service-oriented mindset
- Fast Learner
- Telephone Etiquette
- Strong multitasking
- Organizational ability
- Staff Management
- Outgoing Personality
- Team player attitude
Timeline
Bar Staff Member
Savannah River Brewing Company
2021.03 - Current
Wait Staff Member
World Of Beer
2020.01 - 2022.12
Front of House Manager
Twisted Burriro
2017.08 - 2020.01
Restaurant Hostess
Poblano's Mexican Grill
2016.10 - 2017.08
No Degree - Psychology
Georgia Southwestern State University
Certification - Veterinarian Assisting
Aiken Technical College
High School Diploma -
Greenbrier High School
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