Hailey Morrison
Customer Service Representative
Norman,Oklahoma
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Customer Service Representative
Signarama-OKC
Oklahoma City, OK
12.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Sales Associate
XETERA
Oklahoma City, Ok
07.2021 - 12.2021
- Clarifying customers' and clients' requirements and recommending the appropriate products
- Performed all computer-related repairs, upgrades, installations and technical support in an energetic, fast-paced retail environment
- Provide technical support to the areas of process validation, process development and equipment qualification, as required.
- Engaged with customers to build rapport and loyalty.
First-Assistant manger
Sonic Drive
Mangum, OK
03.2020 - 05.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Managed, trained, monitored and coached Team / Crew Members, Carhops and Skating Carhops.
- Directed and assigned drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards.
- Adhered to and monitored employee compliance of the drive-in restaurant employee handbook, policies and practices
- Performed restaurant opening and/or closing duties
Carhop Server
Sonic Drive-In
Mangum, OK
03.2018 - 03.2020
- Maintain sanitation, health, and safety standards in work areas
- Take food and drink orders and receive payment from customers
- Help kitchen staff when needed
- Place food orders in the appropriate bags and boxes
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Operated grills and fryers to prepare sandwiches and side items.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Assisted customers in choosing menu items by providing food complementing information.
Education
High School Diploma -
Mangum High School
Mangum, OK 08.2017 - 05.2021
Associate of Arts - Behavioral Sciences
Western Oklahoma State College
Altus, OK 08.2019 - 05.2022
Bachelor of Science - Family And Marriage Counseling
Cameron University
Lawton, OK 08.2022 - Current
Skills
Complaint resolution
Certification
ServSafe Certified
Timeline
Customer Service Representative
Signarama-OKC
12.2022 - Current
Bachelor of Science - Family And Marriage Counseling
Cameron University
08.2022 - Current
Sales Associate
XETERA
07.2021 - 12.2021
First-Assistant manger
Sonic Drive
03.2020 - 05.2021
Associate of Arts - Behavioral Sciences
Western Oklahoma State College
08.2019 - 05.2022
Carhop Server
Sonic Drive-In
03.2018 - 03.2020
High School Diploma -
Mangum High School
08.2017 - 05.2021
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