Hailey Morse
Gilbert,USA
Summary
Reliable and detail-oriented customer service professional with experience in fast-paced restaurant environments. Strong communication skills, team-oriented mindset, and a commitment to delivering positive guest experiences. Currently pursuing a degree in Diagnostic Medical Sonography while maintaining excellent work ethic and time management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Bartender
Eatalio pasta and wine
Queen Creek, AZ
04.2023 - Current
- Provide exceptional customer service ensuring guests have a positive dining experience.
- Address and resolve customer concerns, maintaining a customer-first attitude.
- Work efficiently in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
- Ensure punctuality and preparedness for each shift.
- Effectively manage customer relations, ensuring repeat business.
Server
The Cheesecake Factory
Queen Creek, AZ
09.2021 - 12.2022
- Delivered high-quality service to guests, enhancing their dining experience to ensure repeat visits.
- Managed a high volume of customers, memorized orders, and coordinated with kitchen staff to ensure prompt service.
- Proactively ensured guest satisfaction by maintaining drink levels, addressing needs promptly, and providing friendly interactions.
- Handled payment transactions and provided accurate billing to guests.
Customer Service
Big air trampoline park
Chandler, AZ
05.2020 - 12.2021
- Provided friendly and efficient front desk service, processing payments and handling cash accurately.
- Hosted parties, ensuring all guests were entertained and satisfied, and all their needs were met throughout the event.
- Enforced safety policies and procedures to maintain a secure environment for all patrons.
- Collaborated with customers to resolve issues promptly and professionally, ensuring a positive experience.
- Maintained a clean and organized workspace to provide a pleasant atmosphere for both guests and staff.
Education
Associate of Applied Science - Health Sciences
Chandler-Gilbert Community College
Gilbert, AZHigh School Diploma -
Queen Creel High School
Queen Creek, AZ05.2022
Skills
Bartending (2 years)
Teamwork
Time management and punctuality
Cash handling and transaction processing
Strong multitasking
Customer service
Communication skills
Certification
- Food Handler Certification
- CPR Certification
Timeline
Server/Bartender
Eatalio pasta and wine
04.2023 - Current
Server
The Cheesecake Factory
09.2021 - 12.2022
Customer Service
Big air trampoline park
05.2020 - 12.2021
Associate of Applied Science - Health Sciences
Chandler-Gilbert Community College
High School Diploma -
Queen Creel High School