Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Muncy

Denton,TX

Summary

Proven Pharmacy Technician with a track record of enhancing workflow optimization and team collaboration at CVS Pharmacy. Demonstrates exceptional problem-solving skills and confidentiality, ensuring high service quality. Achieved significant improvements in efficiency and customer satisfaction, showcasing strong labeling accuracy and interpersonal abilities. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
07.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Resolved third-party billing, computer system and customer service issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Temporary Remodel Associate

Walmart
03.2023 - 05.2023
  • Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
  • Collaborated with team members to complete large-scale remodels within designated timeframes.
  • Optimized store layout by analyzing floor plans and implementing necessary changes.

Key Holder

Dollar General
08.2022 - 03.2023
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Internship Student

Hobbs Pharmacy & Gifts
10.2021 - 12.2021
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Sorted, organized, and maintained files.
  • Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
  • Assisted colleagues in their tasks when needed, fostering a supportive work environment.

Sales Associate

Arbuckle Wilderness
10.2020 - 07.2021
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed efficient cash register operations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Biology

University of North Texas
Denton, TX
05-2027

High School Diploma -

Sulphur High School
Sulphur, OK
05-2022

Skills

  • Problem-solving skills
  • Team Collaboration
  • Confidentiality and HIPAA
  • Workflow Optimization
  • Answering customer questions
  • Supply Restocking
  • Labeling Accuracy

Timeline

Pharmacy Technician

CVS Pharmacy
07.2023 - Current

Temporary Remodel Associate

Walmart
03.2023 - 05.2023

Key Holder

Dollar General
08.2022 - 03.2023

Internship Student

Hobbs Pharmacy & Gifts
10.2021 - 12.2021

Sales Associate

Arbuckle Wilderness
10.2020 - 07.2021

Bachelor of Science - Biology

University of North Texas

High School Diploma -

Sulphur High School
Hailey Muncy