Hailey Norcross
Youngstown,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.
Overview
8
8
years of professional experience
Work History
Server
Thanos Family Restaurant
Boardman, OH
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skincare Sales Consultant
Mask Meadow
Boardman, OH
12.2023 - Current
- Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
- Demonstrated product application on clients using testers and samplings.
- Developed strong client relationships for repeat business through excellent customer service and follow-up communication.
- Addressed customer concerns promptly and professionally, delivering exceptional after-sales support that led to increased referrals.
- Increased skincare product sales by conducting personalized consultations and recommending suitable products for clients.
Automotive Sales Consultant
Preston
Boardman, OH
02.2022 - 11.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
Beauty Advisor
Basson Management Group
Boardman, OH
06.2016 - 02.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Education
High School Diploma -
East High School
Youngstown, OH2017
Skills
- Customer Relationship Building
- Negotiation
- Sales Presentations
- Objection handling
- Up-selling
- Follow-up Techniques
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to Change
- Performance Tracking
Timeline
Server
Thanos Family Restaurant
02.2024 - Current
Skincare Sales Consultant
Mask Meadow
12.2023 - Current
Automotive Sales Consultant
Preston
02.2022 - 11.2023
Beauty Advisor
Basson Management Group
06.2016 - 02.2022
High School Diploma -
East High School