Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Norcross

Youngstown,OH

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs.

Overview

8
8
years of professional experience

Work History

Server

Thanos Family Restaurant
Boardman, OH
02.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Skincare Sales Consultant

Mask Meadow
Boardman, OH
12.2023 - Current
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Demonstrated product application on clients using testers and samplings.
  • Developed strong client relationships for repeat business through excellent customer service and follow-up communication.
  • Addressed customer concerns promptly and professionally, delivering exceptional after-sales support that led to increased referrals.
  • Increased skincare product sales by conducting personalized consultations and recommending suitable products for clients.

Automotive Sales Consultant

Preston
Boardman, OH
02.2022 - 11.2023
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.
  • Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.

Beauty Advisor

Basson Management Group
Boardman, OH
06.2016 - 02.2022
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.

Education

High School Diploma -

East High School
Youngstown, OH
2017

Skills

  • Customer Relationship Building
  • Negotiation
  • Sales Presentations
  • Objection handling
  • Up-selling
  • Follow-up Techniques
  • Strong negotiation skills
  • Goal-oriented mindset
  • Adaptability to Change
  • Performance Tracking

Timeline

Server

Thanos Family Restaurant
02.2024 - Current

Skincare Sales Consultant

Mask Meadow
12.2023 - Current

Automotive Sales Consultant

Preston
02.2022 - 11.2023

Beauty Advisor

Basson Management Group
06.2016 - 02.2022

High School Diploma -

East High School
Hailey Norcross