Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hailey Ochoa

Woodinville

Summary

Extensive customer service experience, excelling in relationship building and product knowledge. Proven ability to enhance guest satisfaction and drive loyalty program sign ups through effective communication and time management. Committed to maintaining a clean and organized environment while delivering exceptional service.

Overview

1
1
year of professional experience

Work History

Associate

Target
11.2024 - Current
  • As a Target associate, I was cross-trained in many roles throughout our store. My main area was the front of the store, where I would greet our guests and ensure their shopping experience was up to Target's standards.
  • Loyalty was a big factor in my role as a Target employee. I would chat with our guests, explaining the benefits of our credit program.
  • I was also frequently placed in the beauty department, where I would assist guests on our sales floor with finding products and chatting with them to get them something best suited to them and their needs.

Beauty Advisor

Ulta Beauty Inc.
08.2024 - Current
  • I greeted and assisted guests with finding products that were best suited to their needs, typically based on their concerns and preferences.
  • I was also tasked with stocking shelves and doing inventory on our freight days. We were given a deadline and were expected to perform the stocking efficiently and neatly, to ensure the cleanliness of our store.
  • While on the cash wrap, I would ensure our guests had a satisfactory visit. Asking if they found everything they needed and if they were helped on our sales floor. I would also keep a very sweet and light conversation to help them feel more welcomed.

Beauty Advisor

Sephora
04.2024 - 08.2024
  • My main role in this position was customer service. I worked alongside many of our guests to find them skincare and makeup products.
  • Twice a week, we would get a truck, and we were tasked with counting and correcting inventory, along with stocking shelves, and filling our understock drawers.
  • I maintained the cleanliness of the work area by wiping down counters, organizing shelves, and disposing of trash as needed.
  • At our registers, I would encourage our guests on their purchase by sharing any positive background knowledge I had on the products. While also making sure to get our loyalty sign ups.

Associate

Kohls Department Store
04.2024 - 08.2024
  • I helped customers locate items within the store using our inventory system, and assisted customers with selecting items, and answering questions about products.
  • I would conduct inventory checks to ensure the accuracy of shelf stock. I stocked shelves with merchandise and ensured that product displays were neat and orderly.
  • While at our registers, I performed cash register functions accurately and efficiently. Encouraged customers to sign up for loyalty programs, as well as our store credit card, and provided customer service support for inquiries, complaints, and returns.

Childcare Provider

Reyes Family
11.2023 - 02.2024
  • I provided a safe, nurturing, and stimulating environment for their child to learn and grow. By maintaining daily records of activities I would plan for us, his behaviors throughout the day, meals, and naps.
  • Communicated effectively with parents so they were always up to date with their child's progress and care.
  • Taught basic skills such as personal hygiene, social manners, and appropriate behavior.
  • This role was very time sensitive, and I practiced flexibility by being available to the family throughout the entire week and on holidays.

Education

High School Diploma -

Jimmy Carter Early College
01-2024

Skills

  • Customer service
  • Time management
  • Team collaboration
  • Communication skills
  • Relationship building
  • Cash register operations
  • Product knowledge
  • Inventory management
  • Flexibility
  • Record and file management
  • Leadership qualities

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Associate

Target
11.2024 - Current

Beauty Advisor

Ulta Beauty Inc.
08.2024 - Current

Beauty Advisor

Sephora
04.2024 - 08.2024

Associate

Kohls Department Store
04.2024 - 08.2024

Childcare Provider

Reyes Family
11.2023 - 02.2024

High School Diploma -

Jimmy Carter Early College

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Hailey Ochoa